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Onboarding Portal - any out of the box solution?

Hi All, We just purchased for the Human Resource Enterprise license and are looking into launching our onboarding journey. However, can't seem to wrap around a few things / best practices around a pre-boarding portal.Is there a separate out-of-the-bo...

Viktor16 by Tera Contributor
  • 1412 Views
  • 3 replies
  • 2 helpfuls

Resolved! Create ACL display Record for custom field List

Hello everyone,I have created a custom field with type List in the table HR Case[sn_hr_core_case] and I have created an ACL to set if the logged in user in the List can read the Record. but it doesn't work.Please someone help me.Thank you so much. He...

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Create Interaction button is Greyed out

Hi Team, I'm trying to create a interaction in case agent workspace, after entering all the required fields the create interaction button is still greyed out even for admin users. Can anyone help on this. Thanks

Revathi12 by Tera Contributor
  • 560 Views
  • 4 replies
  • 0 helpfuls

How to Translate Record on Table ?

Hello community,  I have records on the table and I want to translate them to French based on reference in my record producer  There's a table for Leave type, when I did navigate to it I tried to see if there's somehow I can translate those records I...

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ELMAHDI by Tera Expert
  • 516 Views
  • 1 replies
  • 0 helpfuls

Resolved! Auto-Assign Rotation - HR Cases

Hello SN Comm! Looking to see if anyone can help me out with this one. I know that the system can auto-assign based off of Skills in the HR area. I am wondering if there is also some setup that can be implemented, for HR Cases to auto-assign througho...

Resolved! HR Agent Workspace for PDI

Hi All, my PDI vanished last week  so I'm building a new one, but I can't find the plug-in/application for Agent Workspace for HR Case Management. Is this currently available for PDIs?I have installed it on a PDI recently, and can see it on our demo ...

UIPath spoke - Add item to queue action

HelloI am configuring an new integration with UIPath and Servicenow and I installed the UIPath spoke.On my flow, I have this OOTB action "Add item to queue"  but the mandatory Queue field does not show any record (Same with "Folder or Organization Un...

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Andr_1 by Tera Contributor
  • 397 Views
  • 1 replies
  • 0 helpfuls

HR cases are not closing after 5 business days "Awaiting Acceptance" state

Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?Even we have updated timer in workflow with 5 business days.Please find below SS for reference.Please can anyone help me on this.Thanks.  

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Community Alums by Community Alums  
  • 356 Views
  • 2 replies
  • 0 helpfuls

Hide choices in Suspend Reason UI Page

Hi,We created few Suspend reasons for ER case table. The goal is to hide certain reasons in the drop down based on HR Service. Please guide how to show/hide choices in Suspend reason UI page based on HR Service on the case form.I tried On load client...

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How to restrict HR agents from reopening closed HR cases?

Hi,I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL? 

Vasu ch by Kilo Sage
  • 531 Views
  • 4 replies
  • 0 helpfuls