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I have to send notification when category is ABC.

Hi,  I have created catalog item('ABC') and now I'm creating flow for that. When catalog item request has been submitted then it should create 4 catalog task and we are having one field in catalog item that is supplier category that is choice field i...

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How to give trigger condition as email for inbound email actions

Hi,I have a scenario where there are 3 departments HR : abc@gmail.comHR Payroll : xyz@gmail.comHR General : nop@gmail.com I want to keep trigger condition as email for inbound email actions. As all the cases is being submitted through email... I cann...

mania by • Tera Contributor
  • 731 Views
  • 3 replies
  • 0 helpfuls

Recently Published or Updated Knowledge Article Widget

We built a widget to show New and Recently Updated knowledge articles. However, the widget is also showing knowledge blocks - which we do not want. What additional customizations can I add to prevent knowledge blocks from showing? We only want the in...

cwillard by • Tera Expert
  • 1731 Views
  • 3 replies
  • 0 helpfuls

Visibility condition for Case creation configuration

Hello Community, How can we add visibility condition for a specific field in case creation configuration form ? We have field  "yes/no" field named "User notified " on case creation form for particular Hr service. If user select "Yes" then another fi...

Drishti by • Tera Guru
  • 534 Views
  • 3 replies
  • 0 helpfuls

integration with another 3 party system

Hi All,I tried integrating ServiceNow with 3 party system . I am able to see all the records in rest message using test. I created a script include and created a import set table , created the fields. Using glidrecord and json parse i am getting the ...

kali by • Tera Contributor
  • 371 Views
  • 1 replies
  • 0 helpfuls

Attachments in activity log

Hi All, does anyone know, what property, ACL, BR or CS could possibly block displaying pictures added into attachment in activity log in workspace? Attachment is properly added on record but not displayed in activity log. Thanks

In Lifecycle event, how to trigger an activity from other activity

I am creating a Lifecycle event and there I have an activity, where the manager (opened by) has to answer to a question Yes or No. If the answer is Yes, an other activity should be triggered with specific questions.For example:Manager has to order a ...

Tiina by • Tera Contributor
  • 1345 Views
  • 2 replies
  • 0 helpfuls

Trigger HR activities based on HR profile change

Hi Team,I need to trigger HR activities based on field change in HR profile. Eg: Onboarding lifecycle created for employee  based on Hire date and related activities got triggered.On whenever some of the fields like country/Company code changes in HR...

preethigovi by • Tera Contributor
  • 533 Views
  • 2 replies
  • 1 helpfuls

Resolved! HR Case Transferring - Cancelled State

Hello, we're exploring changing the HR Case transferring functionality in terms of the state change once a case transfers. We're finding some users confused by the "cancelled" state when really their case is just being transferred to another COE. I'm...

maxstnr by • Tera Contributor
  • 910 Views
  • 2 replies
  • 1 helpfuls

Regarding KB Article and HR Catalog

Hi All,Please guide on the 2 below queries regarding KB Article and HR Catalog. I am exploring them so want to know if I am missing on something or not aware of few features. 1. KB Article query:I want to check on KB Article I see only copy and paste...