' details' tab
Good-morning everyone, does anyone know how to populate the details of the form when a requestor submits a case on the front end? Once the user submits a request, I want the details tab to capture what was inputted on the form itself.
Forum Posts
Decripted Password shows admin user but not showing for other user !
Hi Team,I have created 2way password field and UI action button (show password).once the button is clicked the password need to be visable.the issue is I have add the condition the show password is visable for admin and corpa team.but as admin user I...
Date Format for HR Document Templates
Hi everyone, I am having an issue where the date is being added to our HR Document Templates in the format "DD-MM-YYYY" (e.g. 19-05-2023), but I need in the format "DD MMM YYYY" (e.g. 19 May 2023). Is there a way of getting this format from all date ...
URL in an Email notification to portal view of a HR Task
Hi I want to add a link in an email notification for a HR Task that takes the user to the task in the HR Portal. I have found the ${URI} field but when you click on this it just takes you to the back end view. We don't want our colleagues using back ...
Getting Badge Count displayed for Journeys Menu Item in the Header Menu in Service Portal
Requirement: When in the header, the journeys link will populate a badge count similar to my tasks for a user with active journeys that are associated with (employee, owner, or mentor).As shown in the screenshot, we have a badge count displayed in My...
ADVANCED WORK ASSIGNMENT WORK ITEM IS GETTING AUTO REJECTED
I'm configuring Advanced Work Assignment (AWA) in ServiceNow, and I'm facing an issue where Case tasks are being automatically rejected for users with the reason "No access." I've added the necessary roles (like `awa_agent` and 'sn_customerservice.c...
Adding Contents from Content Publishing to an update set including the linked list Schedule content
I need help on adding Contents from Content Publishing to an update set including the related list for Schedule content.
HTML Document Template behaving differently in PRD than in our lower environments
Hi All, Looking for some help with an HTML Document Template not returning the correct subject person hr profile employment start date in Production. The generated PDF is displaying/returning the current date instead.We recently upgraded to Xanadu a...
Transfer Case in HRSD
Hello, Is there a way to see the Assignment Group before transferring the Case to new HR Service/COE?Currently Agent knows the Assignment Group but is unsure of HR Service. Please advise. BestBT
Playbooks for custom application
Hi,I'm trying to implement a playbook experiance for in custom scoped application.I'm looking to make playbooks for custom table and not incident or interaction.I have created a playbook but the playbook is always in cancelled state when attached to ...
Resolved! How to change the Font to entire Portal.
Hi, Is there any possibility to change the font for entire Portal. Let me know the best way to change the font if possible. Thanks & Regards
Creating database view between metric result and Assessment Instances
Hello community, i want to create a database view with left join between Assessment Instances and metric result to have all the result of the two tables combined.This is an urgent need can someone help me on this.Thanks
New Catalog item button is not available in Manage Human Resource catalog page
I want to create catalogs in Manage Human Resource Catalog. But not able to create because button is not there. I have installed plugins related to HRSD, not sure why I am facing this issue. If try create new category I am getting error. I need assis...
The curious case of Suspended HR cases
Hello Everyone, We use the ServiceNow HRSD module. One of the case management features is the ability of HR Agents to suspend HR cases using different pre-built reason codes. The practice we have been following is to suspend cases when Agent is await...
Pass variable to show on Catalog Item
I have an HR Case record that will have a child HR Task generated via Flow. This HR Task will be a catalog item to be completed from the Service Portal. Is there a way to pass data/fields from the parent HR Case so they can be utilized on the child...
