Forum Posts
How can i use PDF template in catalog tasks
Dear community, i am currently creating a flow within the request mgmt. for return of it hardware.I already use the ootb signature feature. Currently it's only possible to link inside of the "sn_esign_configuration" a document from "dms_document" tab...
Resolved! How to send calendar invitations from service now
Hi Team, Could anyone please let us know is that possible to send calendar invitations from service now? Please share the related articles. Thanks in advance.
Resolved! PIP Lifecycle Activity Question
Hello,We are in the very early stages of designing a PIP process via a Lifecycle event in our instance. One of the requirements is for the employee being placed on the PIP to be able to provide their "action plan" for behavior correction, with their ...
LifeCycle Events & Journeys_HRSD
Hello Community, Happy Thanksgiving! 1. I wanted to understand if we have to design process for Journeys and Life Cycle events, what should be the process - How to capture requirements, is there a template? how to conduct workshops, is there a templa...
Lifecycle event activity set triggering issue
Hi Team,In my lifecycle event, I have configured activity sets as follows:Activity Set 1 (Immediate Trigger)Activity Set 2 (Triggered after Activity Set 1 completes)Activity Set 3 (Combination of conditions and dependencies)For Activity Set 3, I incl...
Workspace view additional comments widget transfer HR case message
HI,After transferring a case using the "transfer to a new case number" method, I expected to see the following message: "Case was transferred from HRCXXXXXXXXX." Unfortunately, this message does not appear in the additional comments widget. Could you...
Multilanguage Email Notifications (Request Translation)
I'm trying to translate email notifications from the Azure API. I have everything configured and I can already use language detection. But when I try to do "Request Translation" the languages ​​appear unavailable.
Resolved! How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture
How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture
Duplicate entries in activity log on reloading
Hi Everyone,I am stuck on a frustrating problem for a long time, your help would be greatly appreciated. I created a record producer with a workflow attached to get an approval from manager and give reminder in few days if request has not been acted ...
Resolved! Displaying an SLA value in an info message from a reference field
Hello everyone, I would like to display the relevant value from the SLA duration field in an informational message when a new case is opened.In the record producer, I have a variable set that includes a variable created in a catalog client script nam...
Standard Ticket Header Widget 'Actions'
Hi everone,I would appreciate your assistance with an issue I am encountering.How can I make the actions button, which includes the cancel request option, visible to all users? Currently, it is only accessible to those with the Admin role.thanks in a...
Resolved! Journey Designer not able to make additional task
I have created a journey of seperation in my instance but when i select the journey type as lifecycle event and journey accelaration it should give me option to add stages and create tasks for emoloyee but i am unable to get any option to create the ...
Agent assist not visible in SC_REQ_ITEM Table
Hi, I'm trying to enable Agent assist in sc_req_item table in our instance for Service operation workspace. I tried the ff found in the community but to no avail. Can you help? Actions done: Created an agent assist in the contextual side panel.Creat...
Resolved! I am trying to make a reference field mandatory and read-only at same time.
When I am trying to make a field (type- reference) mandatory and read-only, I am not able to do it. It is only possible if I change the mandatory action to leave alone.Never I have seen this behaviour, why is it not working.The below screenshots sho...
