Subject Person Setting in HR Case

[Sruthi17]

I need help with setting the Subject Person on an HR Case.

We have a parent HR case and two HR tasks created under it.

Task 1

• Type: HR Service (Service: ABC)

• When the fulfiller submits the HR Service form, the new HR Case correctly takes the Subject Person from the parent case.

Task 2

• Type: HR Service (Service: XYZ)

• When the fulfiller submits the form, the new HR Case incorrectly sets the Subject Person to the fulfiller instead of the parent case’s Subject Person.

Both tasks have the same setup, but the behavior is different.
I’m not sure what configuration is missing for Task 2.

Request your support in identifying and fixing this.

[Sruthi17]

@Ankur Bawiskar  @Dr Atul G- LNG @Sarthak Kashyap @GlideFather 

Request your help🙏

[Ankur Bawiskar]

@Sruthi17 

share screenshots of both the setup

[Sruthi17]

Hi Ankur, thanks for your response
HR Task 1 Template:

HR task 2 template

[Ankur Bawiskar · Accepted solution]

@Sruthi17 

any business rule or flow is updating the Subject person later on?

Did you check in history calendar what's the value of Subject Person when record was created?

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