Resolved! Virtual agent designer topic
I want to call one virtual agent designer topic into a different designer topic's node. Is it possible to do? If yes how can I do this?
Forum Posts
Can you order the sequence in which Lifecycle Events activities trigger?
Hello, I understand that activity sets can be triggered based on a dependency, but is there any way to order or sequence how activities fire within those activity sets? Hypothetically, if an HR process required every activity to generate in a specifi...
How to find COE security policies which has no groups attached to it
Hi Everyone,I have hundreds on COE security policies set up on my instance, i wish to find COE security policy which has no groups linked to it so that i can deactivate/delete those.Now i know groups in coe security policy are from a related list 'sn...
Resolved! IAR for HR not working
Issue Auto-Resolution (IAR) for sn_hr_core_case records continuously unassigns bot from target record due to AI Search not finding results. After setting up IAR for HR on sn_hr_core_case on GI as HR service, upon submission of case from portal, the H...
Getting Recipients data from the Mail
Hi All, I am working on a inbound action and I was trying to fetch the details of the recipients from the email. When the inbound action was in global scope the recipients details were fetched properly but when it is in the HR Scope it did not fetch ...
Permission Restrictions in Global scope
How can I restrict users with admin roles such that they are not able to view records like knowledge, emails, logs, questions_answers from certain tables in the global scope. For Instance HR admin or Finance admins etc
Subject person able to view case details on esc portal
Hi, I have a requirement where if someone is raising case for lifecycle event new hir onboarding hr service....the case details should not be visible to the subject person on esc portal.I have tried doing showcase to subject person false but it's no ...
GlideModal are not working onSubmit(script on employee service center core scope) on service portal
Hi All,I have written one Catalog client script for one our record producer and in that i have used GlideModal its not working.Please guide me here what i need to use to call the OOTB UI("glide_confirm_basic") page from OnSubmit() catalog client scri...
Highlighted list view
Hi All ,In hr agent workspace i have highlighted field need attention true false but this is highlighted only in home page list view but not highlighted in other list like assigned to me , opened for , closed etc in ServiceNow Configuration done in H...
HR Agent Workspace - Can't create an HR Case
Hi everyone!I am having a problem on HR Agent Workspace that is that I can't create an HR Case. When I click the Create case button it is clickable, but it turns grey like I am clicking it still and does not create the HR Case, It stays stuck in this...
Burndown Charts for HRSD Cases
Hi team, Does anyone know if its possible to create a burndown chart or report on HR Cases without going via the Agile stories route.
Hide a field in a form for certain users.
Hi Team,I have a requirement on Risk Event table in GRC: Advanced Risk scope.As a Risk manager and Risk user, I want to hide a 'xyz' field and this field is created in GRC: Compliance Case Management Scope. Code:function onLoad(){var userRole=g_user....
How to trigger subflow from Lifecycle event activity?
Hi ,I have created a Subflow and attached it to an Activity in the Lifecycle events . when a case is submitted. subflow is not getting triggered . using the subflow I need to create HR task and emails based on several condition.In activity mapping ...
HR case opened notification
Hi, I would like to improve notification sent when new HR case is opened to Opened for user.In OOTB instance, this is the situation. When employee submit request from Employee Center, and then email notification for New case would be sent with teh de...
Not able to incorporate journal fields
I am trying to build a functionality where someone attaches an attachment or email is sent on a HR Case then the need attention should be marked as true. But I am not able to find the backend name or where this fields are created? Could anyone please...