hide section in workspace view
need help to hide the related record section based upon groups.Anyone can have idea and suggest us.
Forum Posts
Resolved! HRSD
Hello, I recently came across a question during my HRSD exam preparation about Autoresize but I couldn’t find any information or relevant examples in the labs I worked on, I would like to know: what is the use of Autoresize property in HRSD and how ...
Request Translation Table
Hello, I want to translate an email notification, but when I click on “Request Translation” a record is created. When I open the record it's read only and I can't edit it, nor can I see where I can approve it to see the translation. Thanks.
Document Template - Different Header on Page 1 (HTML)
Trying to work out if there is a way with document template scripts to have a different header and footer on page one of a document?The requirement is for full width header and footer images on page 1 (page number is OK), and then just page numbers o...
Resolved! Flow designer send notification action not display notifcaions options
Hello,I am looking to add a notification sending action to my flow.The notification I created is under the sn_hr_core_case table.I selected sn_hr_core_case in the table field, but when I try to access the notification selection field, the notificatio...
Automated Order Guide - Lifecycle event
Hi Team,Has anyone implemented an 'Automated Order Guide' for lifecycle events? I would like to understand how it works and how we can automate the process. Is it something we need to auto-populate the variables for submission.Thank You,Sriraj
Inbound email action case creation
I have created 1 inbound email action which is currently checking if the user is an external one and setting the opened for and opened by as guest. The piece of code is as follows:-current.priority = 3;var bodyText = email.body_text;if (!bodyText) ...
Need to create the Checklist for HR task
Hi All, Can someone Please help me on the below query, Want to create the checklist for HR task , please help me to achieve this
User Experience from Employee Center vs HR Agent Workspace (Configurable)
I noticed that if a case was submitted via the portal, there is additional information that is available when pulling up the request (the variables from the record producer and additional details tab which also shows the variables):These values are f...
Inbound email action in HR Case Management is not working for Non-Allowed list of users.
Hi Team, We have a requirement to create a inbound email action in HR Case Management.Requirement:- If a user sends a mail to company123@gmail.com then if the user is not in the allowed list then the user should get a Rejection Email, but it was not ...
HRSD | When we transfer the case, original case is still active
We are facing an issue after the Xanadu upgrade. When a case is transferred, the original case's state changes to 'Canceled'; however, the case remains active. As a result, the SLAs are still running."Where can I find the script that updates the acti...
Resolved! HR Case Management Application access in PDI
Hi, how can I access the HR Case Management application and its related modules in PDI for practice? Regards,Khan
Lifecycle Events Not Closing when Activites are complete
We have an onboarding Lifecycle Event that is not closing when all the tasks are complete. When the related activity/activities are marked as closed complete the Lifecycle event does not close.The Lifecycle event has 4 possible activities defined but...
How to get value from reference field
Hi Team,Iam learning scripting and i have one use case.Get the manager reference to user table from HR profile and populate on other scoped table field. var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f50471f...
Service Delegation for HR Task
Hi, Does anyone knows if Service Delegation works for HR task? or do we need Granular Delegation for this to work? I can't see any documentation on this. Thank you.