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HRSD: Work Note Attachments

Hello - we are live with HRSD Case Management - one issue we're running into is employees still emailing individuals/agents directly. We are wanting to drag/drop attachments into an HR Case for agent reference only, and not visible/viewable by the em...

HR Lifecycle Event Engine vs Enterprise Onboarding and Transition

Hello,  because clients often ask which module to purchase, I was wondering what is the exact difference between the HR Lifecycle Events and the Enteprise Onboarding and Transition Lifecylce.  From Orlando on, this two are seperated and in need of tw...

Lia4 by Kilo Expert
  • 2449 Views
  • 3 replies
  • 3 helpfuls

Resolved! How do I add a UI action button, to a specific related list?

Hi everyone! How do I add a custom button to a specific related list?What I mean is the following - Watch the image bellow:How do I add a custom button beside the New and Edit button? The UI action I have is:How do I achieve this feature?Thanks!

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rafas_10 by Tera Guru
  • 830 Views
  • 4 replies
  • 1 helpfuls

HR Queues (Transfer queue)

How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.Also, only hr queues should be visible there, while curren...

Access to ServiceNow system for Alumni ( HRSD )?

Hello , In HRSD, on HR PROFILE table, when employee becomes alumni, system mark the sys_user record against the profile as locked out and inactive. Now questions are    1) Can the access the ServiceNow hrportal? 2) If yes, how it happens? 3) If not, ...

Catalog client script

Hi All,I created a catalog client script for a record producer. Catalog client scripts populate the value of 6 fields . It is a onchange based on a reference variable. when i change the value of the onchange field the catalog client script is not run...

kali by Tera Contributor
  • 208 Views
  • 1 replies
  • 0 helpfuls

Agent Chat queues not working

HiI observe a very strange behavior of queues in my system for agent chat configuration. I created a queue in my Quality environment to test the working of chat functionality and it works fine. See screen shot below:After this, I created a list of qu...

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How to Restrict HR Service Based on User Group?

Hello Community,I need some assistance with configuring an advanced reference qualifier for an HR service field in ServiceNow. Here’s the scenario:I have an HR service field that should only display a specific HR service ("Service") for users who bel...

pferreri by Tera Contributor
  • 395 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to find out if a user is a member of a group or not in a scoped application

Hi all,I have two fields in the form, Iniator group(Reference to sys_user_group) and Assigned to(reference to sys_user)Field in a Scoped Application. Iniator group is the group that Requestor is a member of. The Requirement is that all the group memb...

Community Alums by Community Alums  
  • 1109 Views
  • 8 replies
  • 3 helpfuls