Hiwhen agent attaches a knowledge article in HR case in HR agent workspace, the additional comments also getting updated by the knowledge article name So this should not occur for us in our requirementWhen attach knowledge article is clicked, we want...
In our general inquiry we have deployed contextual search. I would like to measure how many times someone has hit that catalog item and then not submitted the case and classify as potential deflection. Is this something that is possible in Self Se...
Hi All,I am still learning and exploring the HRSD platform. Can someone please guide me on below 2 issues I am stuck with: 1. Can you share if MISTAKINGLY using Generate HR Profiles option, HR Profiles gets created, how can it be reserved back?2. I h...
Hi all,is there any documentation that explains what the Awaiting Acceptance state is in HR Case Management, how it works and benefits.Couldn't find anything on ServiceNow Docs site.Thanks in advance.
I have a rest response of a few hundred records. I need to iterate through all and set the fields. Is there a way to loop through the rest api response and get the field names and set them? my table field values match the rest response field names.
Hi, I have requirement to generate PDF and assign it to the HR Case and update the work notesWhen I submit the case using OOB "Employee Verification Letter" in ESC portal. I need to generate and attach a PDF to the case along with the work notes upda...
Hi, We are thinking about using Bulk Case Creation functionality because there are sometimes situations to create over 20 cases for onboarding or transfer.The functionality of Bulk Case Creation is fine. However I am strugling how to gather informati...
Hey all I have a requirement where I do need to update due dates on HR task when any user's employment start date changes. These due dates are being triggered through due date source fields on HR templates. So like if a due date was like 2 days befor...
Hi, We are trying to achieve a funnel in the User Experience Dashboard to showcase where users land on a record producer but do NOT submit a case/request. We know we can successfully measure when users submit, but we are trying to add a layer between...
Subject: Unable to submit form after one click on submit button Description: The user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted....
HiHow would one create a report showing all the reopened casesMany thanks
Hi all, I add a new field in the sys_user table; I named it 'my_signature' and it is 'image' type field. This is because I want to upload personal signatures of each user in this field. Now, I want to make it appear in a pdf template, but every attem...
Hi folks, I'm wondering if anyone else has encountered this use case. The OOTB sn_hr_core_case.work_notes READ ACL allows HR Agents of other COEs to see work notes of each other's respective COE. Has anyone updated a field level ACL to check the COE...
Once the request is approved by a manager, we have 3 different sets of documents that must be accepted by the employee, but only 1 applies for each case depending on data on that specific case (based on answers in the Record Producer). We want to sk...
Hi, I'm trying to configure the form fields on the HR Agent Workspace. I've done this successfully in the past by going to the HR case in the platform, changing the view to the Workspace UIB view and adding the necessary form sections and fields. Pr...
