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Knowledge Article Flagging: User Notifications

Hello! I have two questions: Washington DC Instance 1. When a user flags an article, I would like to notify them once the article has been updated. How do I set this up?2. Is it possible to display the number of flags and comments to avoid others who...

nalos24 by Tera Contributor
  • 564 Views
  • 1 replies
  • 0 helpfuls

Reporting on HR Survey

We have created a feedback survey to be sent out after the case is closed, however we are struggling with how to report off it. Right now, the survey completion gets sent to the HR Service Center Manager and the rep that closed the case. Does anyone ...

amandazeimet by Kilo Contributor
  • 2964 Views
  • 4 replies
  • 1 helpfuls

Resolved! ne hr agent workspace - hr task view

dears,i think this should be relatively easy, but i couldnt find a resolution to it. im using new agent workspace, and as an agent after creating new hr case, i need to create a new hr task associated with this. when i hit create new hr task, it open...

KubaS by Tera Contributor
  • 1603 Views
  • 4 replies
  • 1 helpfuls

Resolved! HR Task not visible to subject_person on ESC Portal

Hi I have HR case created from an HR Service . The HR Case has HR Tasks in it. Now when I view the case on ESC Portal impersonating as the subject_person, I cannot view the tasks under the case unless:1. Subject_person is added in watch-list for that...

Dorothy by Tera Contributor
  • 1840 Views
  • 5 replies
  • 4 helpfuls

Restart finished lifecycle activity set

In our onboarding lifecycle we have an activity set which sends a notification with some information to new hire a week before their start date. Now we have a requirement to re-send this notification if there is change in certain information on the H...

sivakaza by Tera Contributor
  • 676 Views
  • 1 replies
  • 0 helpfuls

Regex

Hi All,I am using regex to get a alphanumeric value from a string . The regex i  used is [A-Za-z0-9] . Please help me on this .Thanks in advance.

kali by Tera Contributor
  • 864 Views
  • 15 replies
  • 0 helpfuls

Resolved! Is there a way to merge two cases into one?

If we find that there are duplicate cases, we are just copying / pasting notes as needed from one case to another and then cancelling one of the cases. However, if there is a way to merge cases, that would be ideal.

AJ1 by Giga Contributor
  • 4700 Views
  • 4 replies
  • 2 helpfuls

imbound email notification using flow designer

HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name:  need to pass inbound email "Employee Name".NUmber : nee...

sivamanikan by Tera Contributor
  • 427 Views
  • 1 replies
  • 1 helpfuls

Resolved! HR Service Activity - Xanadu Flow

Hello together, I've seen that ServiceNow has now converted the "HR Service Activity" logic into a flow instead of the old workflow. Personally speaking, I'd love to see a condition in there as well as this would not be a larger configuration. Howeve...

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Outlook Email Notification

Email Notification  content :  There is blue banner at the top of  the messsage which is send as part of notification . The banner appear correctly in Preview and MS outlook web version  but not working correctly ( A white line appearing in the middl...

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nitesh83 by Tera Contributor
  • 1516 Views
  • 2 replies
  • 0 helpfuls

Resolved! Activity set not triggered in lifecycle event

Hello, I am working on adding a activity set into a in processing lifecycle event. When testing the acitivity set does is not being triggered per screenshot. Anyone have any suggestions?   

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Averyy by Tera Contributor
  • 2049 Views
  • 7 replies
  • 1 helpfuls