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Standard Operation Procedure documents can be uploaded to ServiceNow

Hi All, We have Standard Operation Procedure documents these documents are required for HR Agents for day to day work, so can these docs uploaded in ServiceNow somewhere such that agent can access them.?As of now, all these docs are present at Sharep...

vajgsgc by Tera Contributor
  • 396 Views
  • 1 replies
  • 0 helpfuls

ESC pro portal

Hi All,I am trying to create a widget that shows only HR tables approvals , I have achieved this by creating a system property which consist of all the hr tables and later using it as encoded query in the scripting , but the problem is i am unable to...

Human Resource State changes.

Hello Team,We have a issue:a HR case is "suspended" now, then if we attached any docs then the state should be "work in progress" and also is HR task is closed/canceled then the HR case also should "work in progress"Could you please instruct me how t...

A_maity002 by Tera Contributor
  • 485 Views
  • 8 replies
  • 0 helpfuls

Welcome message on HR Agent Workspace taking time to load.

Hello everyone, When I am trying to access HR Agent Workspace, the "Hey <user_name>!" message is getting displayed only after all the other cards are loaded which is affecting the user experience. Can anyone please help me with how to resolve this is...

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Simanta27 by Tera Contributor
  • 183 Views
  • 1 replies
  • 0 helpfuls

User from particular group can access only few hr tasks

We have a group ITSupport having group role "sn_hr_core_case.reader" So that then can view hrtasks. But we need to provide access to only few hr tasks based on short description or some other fields in hrtask. For other tasks we need to retrict this ...

Vishali3 by Tera Contributor
  • 240 Views
  • 2 replies
  • 0 helpfuls

Not able to save settings in UI Builder

Hello Everyone, I have created a copy of HR Agent workspace landing page and trying to make my default copy as landing page. But not able to save the UI Builder setting even though I have tried it in multiple ways and with multiple users. Is there an...

soumya5 by Tera Contributor
  • 258 Views
  • 1 replies
  • 0 helpfuls

Resolved! Best practice for HRSD governance

First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...

Eric159753 by Tera Contributor
  • 1215 Views
  • 2 replies
  • 1 helpfuls

Live Agent Connect is not working

Hi, I am facing an issue with Live Agent Connect in my personal Instance. Configured the Queues, Service Channel and Assignment Rule in Advanced work assignment. Given the Itil, awa_agent, workspace_user etc all the relevant role to the Assignment gr...