Subject Person Setting in HR Case

[Sruthi17]

I need help with setting the Subject Person on an HR Case.

We have a parent HR case and two HR tasks created under it.

Task 1

• Type: HR Service (Service: ABC)

• When the fulfiller submits the HR Service form, the new HR Case correctly takes the Subject Person from the parent case.

Task 2

• Type: HR Service (Service: XYZ)

• When the fulfiller submits the form, the new HR Case incorrectly sets the Subject Person to the fulfiller instead of the parent case’s Subject Person.

Both tasks have the same setup, but the behavior is different.
I’m not sure what configuration is missing for Task 2.

Request your support in identifying and fixing this.

[Sruthi17]

Thanks @Ankur Bawiskar 

You are correct. There is a Business rule that populates the Subject person from the parent case for specific HR services.

But can I ask, isn't there an OOTB option in the HR service / HR template to configure this?

[Ankur Bawiskar]

@Sruthi17 

Glad to know that my approach of finding BR helped.

nope, I couldn't see such option in that template screenshot you shared.

So it should be handled via BR

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

any screenshot?

[Sruthi17]

Hi @Dr Atul G- LNG , Thank you for your resposne.

Have shared both templates above. Can you check?