Survey Definition form is looking weird

[Drishti]

Hello Community,

What can be the reason that Survey Definition form is looking so weird like no Name, no Intro /Ending notes , no other fields are visible even on the form even in the list view.

Attaching here is the image for reference.

 Please guide.
Thanks in advance !

[Ankur Bawiskar]

@Drishti 

are you with admin?

Try clearing instance cache using cache.do and then logout and login?

seems some script is hiding those fields.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Drishti]

Already did that but its not working .

[Ankur Bawiskar]

@Drishti 

if fields are there in form layout then any UI policy or client script is hiding?

are you with admin?

If this is for your customer instance then raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[M Iftikhar]

Hi @Drishti, 

The unusual appearance of your Survey Definition form is likely due to a customized form view. In ServiceNow, different views can be configured to display a specific set of fields and sections, tailoring the interface for different users or tasks. The header of your image indicates the current view is "View: Survey," which is likely a specialized view that excludes fields like "Name" and "Introduction & End Notes" and prioritizes the reporting charts.

For further guidance, you can refer to the official ServiceNow documentation on configuring form layouts and survey administration:

• https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/form-administr... 
• https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/survey-administr... 

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
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