Teams Integration

TomohiroT
Tera Contributor

‎07-30-2024 06:14 PM

Hi all,

 

I have set up ServiceNow app on Teams, and just wanted to know how to notify users with some changes on ServiceNow (e.g. assignment group, assigned to, or any other intentional notification).

 

I want to realise this by using Chat on Teams not on Employee Center.

 

Is this possible?

 

Cheers,

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Trupti94
Tera Guru

‎07-30-2024 11:25 PM

Hi @TomohiroT ,

 

Yes, its possible, you will have to install  Notify Connector for Microsoft Teams,

 

Please check below links,

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/notify2/con...

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/site-reliability-...

 

Thanks,

TA

 

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TomohiroT
Tera Contributor

‎07-31-2024 05:17 PM

I have set up Servicenow for Microsoft 365 app, not via integration hub. Is this still possible?

I thought using the store app might be easier to notify users. I want something default function to achieve this.

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