The 'Transfer Case' in HR Agent Workspace not retrieving the list after the Australia Upgrade

[AakankshaSK]

Hi Community,

We recently upgrade our ServiceNow instance from Yokohama Patch 13 to Australia Patch 2. After which we came across one issue related to the UI Action in the HR Agent Workspace.

The 'Transfer Case' UI action in the HR Agent Workspace is not retrieving the list of available HR Service in the HR Agent Workspace although it is working in the Native UI.

No code changes were done during the upgrade.

This is how it is showing in the Native UI.

It will be very helpful if you could help in identifying the root cause for this issue.

Appreciate for your inputs on this.

[Ankur Bawiskar]

@AakankshaSK 

if you are sure nothing has changed after upgrade then raise a case with ServiceNow as this looks like an upgrade bug.

[Ankur Bawiskar]

@AakankshaSK 

may be it's because of this PRB

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