The 'Transfer Case' in HR Agent Workspace not retrieving the list after the Australia Upgrade

AakankshaSK
Tera Contributor

Hi Community,

We recently upgrade our ServiceNow instance from Yokohama Patch 13 to Australia Patch 2. After which we came across one issue related to the UI Action in the HR Agent Workspace.

 

The 'Transfer Case' UI action in the HR Agent Workspace is not retrieving the list of available HR Service in the HR Agent Workspace although it is working in the Native UI.

No code changes were done during the upgrade.

AakankshaSK_0-1779444198354.png

This is how it is showing in the Native UI.

AakankshaSK_1-1779444230842.png

 

It will be very helpful if you could help in identifying the root cause for this issue.

 

Appreciate for your inputs on this.

 

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