Tips or Tools for HRSD

[CLM]

Hello Community!

Our organization has implemented HRSD. I would like to facilitate a few Lunch n' Learns for our internal HR Partners to help them better understand the platform and share some tips and tools that will help them navigate the system and aid in managing HR cases.

Do you have any ideas, specific tips or shortcuts for Lunch n' Learn Topics?

#HRSD #hrcasemanagement #sntips #servicenowtips #servicenowtools

[Sandeep Rajput]

@CLM I faced the similar question when we launched HRSD for one of our customers. The best way to address the training needs is to organise an instructor led HRSD fundamentals training from ServiceNow or an authorised instructor. This way the HR partners can get hands on trainings on HR related topics and better understand how the platform works and how different HR related features can be best utilised.

Hope this helps.

[CLM]

Hi Sandeep,

We actually want these sessions to be facilitated by our in-house SN experts. I was just looking for some outside ideas of what the community thought would be good tips, tricks, and strategies to highlight for those who are already utilizing the platform.

Thanks so much for your response.

[Sandeep Rajput]

@CLM Even if you are planning to utilise the in house experts, please make sure to have some lab exercises a part of the training program. This way your audience will have the hands on experience on the platform.

[Wessel van Enk]

Hi,

I recently presented a session related to Employee Experience (and HRSD) with lessons learned, platform capabilities etc. Maybe this could give you some ideas for your session.