Hello Community! I had a quick question for anyone familiar with working/implementing Agent Workspace. If you had agents that are working both HR cases and IT incidents are they able to just toggle back and forth to different workspaces within an ins...
Our HR service portal is displaying work notes under My Requests, whenever an agent adds work note to a case, the portal starts displaying work notes under My RequestsWe do not want these work notes to be visible under My Requests.
Hi All, On the case form when the state is changed to "Pending" . We get the dialog box with three options- "Reason ", "worknotes" and "Due date" . But the same is not the case with Agent workspace when we change the state to "Pending" it shows on...
Hi All, Can any one please help me on this, when i click on Edit button in HR agent workspace the case from will open to select the fields which i need to edit, i would like to see from where they have configured the form in backend and is there any ...
Hi All, I have a requirement I need to make a field mandatory which is outside of multi row variable set on the basis of field in the multirow variable settest1 = field inside MRVStest = field outside MRVStest1 is not empty need to make test field ma...
I created a pdf document and want it to generate on a particular type of case. I have set everything up according to product documentation but it just continues to load and never generates. Does anyone know what the cause might be? Or does it look li...
Hey SN Comm! I have an ongoing project that I am trying to accomplish. Last week I received help from our community with Inbound Action, Create HR Case. What I was trying to do, is have any CC's users that match a user account within SN sys_user tabl...
How do I Make checklist mandatory in HR template?
Hi,I have configured the DocuSign Spoke according to the document content.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852804https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-s...
Hi Community, I have created this email script and Script Include. Instead of image I want text "Click here to Accept", "Click here to Reject". and I have added some changes but it is not working. Can anyone suggest me where I have to make changes ?...
Hi Team, In our flow we have the requirement of sending the offer letter in email to the employee. High level process is as follows:1. Manager raise request.2. Approver approves3. HR team gets an HR task to populate few fields (this we are doing thro...
is matching rule triggered before the assignment rule
Hi,Using Decision Builder, is there a way to make an empty condition a default answer (if none of the other conditions match, the result against this empty/default condition is returned via decision table API)? I did not find any option within Decisi...
Hi All,We need to have group managers able to edit the group members . In the oob acl users having user_admin role can edit the group members. But users with user_admin role and group managers are unable to edit the group members. Kindly help me on...
Hello,There is a way to use the "Highlight Values" functionality in the new agent workspace for HR case management? Thank you,Tzach.
