Hi Folks,Created a metric on HR Case table for assigned to filed but Metric Instances are not getting created except for the first time.Let me know if any one of you have faced this issue earlier and what could be the resolution for it. Thank you
Hi All, I wanted to restrict the copying of attachment from HR task to Parent case. Currently, when I close a task, attached documents gets copied to parent case. Any help would be appreciated.
Hi, How to add SLID, Personnel number in interaction form and that fields are available in HR Profile table. Please find attached screenshot. Can anyone please help me to add that field in interaction. Regards, Nivedita
Hello, I am trying to change the text that appears on the Agent Workspace notifications. Sn documentation asks us to enter the UI Notification Route as "Agent Workspace". When I open the Agent Workspace record, I see a Payload Type 'Record Change JS...
Hi Community,On HR landing page, if I go inside Overview section and click on High Priority card , it will redirect it to High Priority Case record. I have to configure fields visible in the list view for all user.I know I can configure it by clickin...
Any OOTB feature to achieve this tracking of leaves within esc portal? our HR Teams is looking to use ServiceNow/esc portal to track employees leaves through a defined HR Service in esc portal such that an end user/employee has to raise an HR Case fo...
I installed the Employee Profile app from the ServiceNow Store. Once active, the new page shows in EC Pro, However, it does not show in any of the other portals, cloned from EC. How can I see the new profile page from a different portal?https://store...
Hi All,I'm trying to update a transformation map on user table to create HR Profile in using onAfter script.transformation map is in global scope (because I import on sys_user table)No HR profile is created and I can find in the log "Source descripto...
We have a requirement to roll back to a previous activity set under certain conditions. However, I am not able to find anything on how to do this. The Rescind functionality appears to be only for cancelling the entire lifecycle and backing out activi...
Hi All, Please help me to achieve the below ones1) I want to hide additional comments on portal when a particular state is selected .2) I have to capture a field change on agent workspace and display it on the portal(Note: Any other solution other th...
We are using Servicenow Document Template module to generate the PDF Documents. Current Challenges: 1. We are using record producers and variables and our requirement is to pull the record producer variable answers to the document template. We are un...
Is there any model and Application about employee salary, individual income tax and medical insurance?
I need to auto populate Employee number and domain id of the logged in user once the Service is opened from the portal. I am writing an onLoad function in catalog client script and glide recording the sn_hr_core_profile table. number is the unique fi...
Hi experts,I am trying to retrieve variables and fields of a HR case form to create a pdf.I am trying it from a Business rule. I have saved the name of fields in a property and want to run a loop to print the field label and field value.However the s...
Hi Team,Can you please let me understand on what is persona and how it can be used in HRSD module. Any example will be appreciated. Thanks in advance
