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Resolved! Configuring Notification Content

Our objective is to send an email out to a large number of individuals.  We are looking at using the Notification Content / Scheduled content to achieve this.  This is our first time using this and I was testing in Sub Prod and came upon a puzzling s...

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kevinthury by Tera Guru
  • 3178 Views
  • 12 replies
  • 8 helpfuls

Resolved! Need to populate Business Unit with logged User

Hi, I have a enhancement with scoped application catalog Item.I have only 1 variable i.e., 'BU'. I need to populate Business Unit(u_bu) form logged user and it's comes from User profile .Business Unit is a choice field on User table.Example : If I am...

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Ramadevi by Tera Contributor
  • 893 Views
  • 16 replies
  • 0 helpfuls

HR Case is not getting closed automatically

HR LE Case is not getting automatically closed even all the respective HR tasks are complete.Have configured the same in HR service too, still its not working(screenshot below). Can someone pls provide any script/how to do configuration here?  @Ankur...

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Ram33843094 by Tera Contributor
  • 1297 Views
  • 5 replies
  • 2 helpfuls

Resolved! Onboarding tasks- comments on task level roll up to parent.

Hi,  Onboarding tasks- comments on task level roll up to parent.As an HR Agent, if an employee or manager submits a comment on an Onboarding task, I can see all of the comments on the HR Case. When employee or manager submits comment on Onboarding ta...

Make fields read-only on Case creation form

Hi All,I have configured a case creation form for a specific HR service.When the HR service is filled, the description of that HR service is populated so that the user knows what exactly that HR service means. I want to make this field read-only.You ...

Palak5 by Tera Contributor
  • 506 Views
  • 3 replies
  • 0 helpfuls

How to Auto Assign a "Assigned to" field on HR Case

I would like to auto assign/map the manager field on HR Profile  to the "Assigned to" field on HR Case., whenever new HR Case is created. Right now,  whenver HR Case is created by default it is assigning to HR Onboarding group and gets assigned to an...

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Ram33843094 by Tera Contributor
  • 1067 Views
  • 9 replies
  • 2 helpfuls

Moving from separate portals to employee center

Hello, I am looking to understand from other organisations how they have transitioned from separate employee portals (such as IT and HR) into one unified employee center. What challenges did you face and what successes have you seen? We are currently...

Kateellen1 by Giga Contributor
  • 1489 Views
  • 8 replies
  • 0 helpfuls

Restrict update of sys_user record from users with ITIL role

Hi Everyone,my requirement is to restrict the update of sys_user record for users of a certain group (the users of these group cannot write on a user record) Threre were two field level ACL's i came across (please see attached image)ACL 1:ACL 2:When ...

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Kartikey_05 by Tera Contributor
  • 611 Views
  • 2 replies
  • 0 helpfuls

HR Agent Configurable Workspace - Email Client Response Templates

Hello, WE have upgraded to Utah and i am seeing below issue with HR agent configurable workspace.I am Seeing table configuration error when selecting Response Templates on the Email Client record.Following are the steps to reproduce this issue: - Log...

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Sam121 by Tera Expert
  • 952 Views
  • 4 replies
  • 0 helpfuls