Hi,
I want to display an error message immediately when a user attempts to transfer a case to an invalid HR Service. I tried using a Before Insert Business Rule, but the error only appears after a manual page reload. In the HR Agent Workspace, the transfer pop-up requires a COE and HR Service; if the service is invalid, the error should pop up as soon as the user clicks 'OK'. I have already tried adding refresh code to the Business Rule and modifying the OOB 'Transfer Case' UI Action, but neither worked. Attached Image for reference.
Please give any solution.
Thanks,
Shaheen.
