content item with external link

[NNL]

Hello,

if the end-user click on the content item with an external link most of the time the user will be redirected to the external link.

However, sometimes the user will see this view (see screenshot) still in ServiceNow and then have to click on the link to be redirected. 

Does anybody knows why sometimes this happens?

[BrianProvencher]

It depends on how the link is configured. Can you send a screenshot of the link button in the SP?

[NNL]

Hi Brian,

actually we configure all the content items the same way.

Also on some days, I will be redirected to the external link and some days I experience the other behavior with the same content item.

Please see the screenshot on how we configure the content item.

[BrianProvencher]

Do you have other content types? I'm not sure how your "External Content" type is configured. We just use a "link button" that redirects to the URL specified in the button.

[NNL]

We only have "External Content" with Target is "New Window/tab". 

I just want to understand why sometimes it will not redirect to the URL but display the link (like in my first screenshot). What is the trigger?