How can I restrict a catalog item to only be visible for a specific user group in ServiceNow?

[suraj sengar]

I have a catalog item that should only be available to the HR team. Right now, it’s visible to everyone in the Service Catalog. What’s the best way to limit visibility so only HR users can request it?

[Tanushree Maiti]

Hi @suraj sengar 

To restrict a ServiceNow catalog item to a specific user group, 

use  "Available For" related list.

Navigate to the catalog item, scroll down to "Available For," click "Edit," and add the desired group.

This ensures only members of that group can see the item in the Service Portal

[yashkamde]

Hello @suraj sengar ,

The best way to restrict visibility on service catalog is to make one record in available for ootb option > add you group "HR" and submit:

If my response helped mark as helpful and accept the solution.