Unable to remove attachment from Knowledge Article

SnehaS895807473
Tera Expert

‎02-26-2026 12:17 AM

I am unable to remove attachment from kb knowledge. I am an admin and kb knowledge workflow state is also Draft.

 
 
 
 

 

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Tanushree Maiti
Kilo Patron

‎02-26-2026 01:17 AM - edited ‎02-26-2026 01:18 AM

Hi @SnehaS895807473 

 

It seems you do have permission  to delete attachment . May be ACL on sys_attachment table must be restricting this,  Check your ACL and using ACL debugger , try to find which ACL causing the issue on sys_attachment table.

 

https://<your servicenow instance >/sys_security_acl_list.do?sysparm_query=nameSTARTSWITHsys_attachment%5Eoperation.nameSTARTSWITHdelete&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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