Upon clicking HR Task hyperlink from Outlook email, system do not navigate to that specific HR Task

[nurinasyikin_]

Dear Community,

We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. 

Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It just directed to "My Task" screen as per below attachment. So, user need to scroll the open task to find for the task.

Is there any way we can navigate to the specific task upon clicking the hyperlink?

Thank you in advance.

[Sandeep Rajput]

@nurinasyikin_ Instead of navigating the user to https://instance_name>/esc?id=hrm_todos_page page you should instead navigate them to https://instance_name>/esc?id=hrm_ticket_page&table=<table_name>&sys_id=<sys_id of task>

[nurinasyikin_]

Hi, I have tried the link and it is navigating to this page. 

My requirement is navigating to "My Task" page

[Sandeep Rajput]

@nurinasyikin_ Spoke to ServiceNow support related to this topic yesterday and according to them they are aware of this issue and they are planning to release a fix for the same in future.