I am trying to add base64 encoded files (images, etc.) as attachments onto an HR Case (scoped) via integration with a Scripted REST API. (I am unable to use the REST Attachment API as the system sending the data is unable to provide the target record...
Hi, I need to filter the HR Case (sn_hr_core_case) table where a Task from Task (task) table is Assigned To = Me. I have tried adding a filter "Parent => Task Fields" then "Parent > Assigned To" but nothing shows up on the table list view. I validat...
We are in the design phase of an ServiceNow employee onboarding project and we need help with the following customer requirement.Current situationThe employment contract for a new hire is generated in the HR Core system (PeopleSoft). This results in ...
Hi! We are in the process of configuring the Employee Relations Application within our environment. We are currently on Utah Patch 9, and we do not have/own Employee Document Management nor the Lifecycle Events for Enterprise. The team has a require...
Hi all,we have an application under development in Dev and Test Environments. There was an unnecessary field and I deleted it in the Dev Environment, but it was not captured in the update set. so how can I reflect the deleted field in the test Enviro...
Hi, The client wants to filter this My Requests list by HR Service Type = Crossboarding. Does anyone know how to filter this list? It is located on My Requests (/esc?id=my_requests) page. Any help is appreciated. Thanks!
Wondering if anyone can explain the major differences between ServiceNow "Quick messages" and "Client email templates". We are interested to know when you might want to use one over the other? Today our company uses Quick Messages via Agent Workspa...
Hello I have to map the value to date/time field from transform map. In data source i am getting the value in the below format09/29/2020 7:39 PM. I need to add 12 hours if it is PM. I want to change this to mentioned format 09/29/2020 19:39:00. need...
Hi all , We have a document block created and a document block content created for a particular table with some filter conditions. In the HTML body we want to call a document template script.I have not used it before and hence have some doubts. We w...
Date offset quantity, Date offset type, and Date offset units are all on the HR Task table but I can't find any documentation or community posts on how they're utilized. I thought they might be able to adjust the due date on insert but it didn't chan...
Hi everyone, hope I find you well The upgrade to Vancouver brought drag and drop of attachments. The problem is that in my instance, after the upgrade, drag and drop does not work on the Portal.After I click the attachment icon it opens a window to s...
Hello together, We are currently implementing the "Granular Delegation" plugin and I've noticed that the documentation states that it is possible to select "All Notifications" and "Meeting Invites" for granular delegates.However, it seems that this s...
I would love to get help.I'm trying to set up a home page depends by groups in UI BUILDER.For example, if I am a group member from specific group like IT, I will see a certain page that I have built.I tried to enter a condition in the field found in ...
Random question -- can I have a non-Global parent update set, if my update sets are in different scopes? For example:Update Set 1 in HR Core scopeUpdate Set 2 in Employee Center Core scope Can update set 2 be a child of update set 1, or does a third ...
Hey SN Comm Team, We are noticing that it seems the notification is not being sent to the author, when it is not the original author. We have the notification KM: Article Expiry Warning using the event kb.article.expiry.warning. We have the scheduled...
