Can we set a filter for active filed in the business rule
Hi Team,Can we set a filter in the business rule (Glide Record) for active field changes from false to active .If possible can you give me the script . Thanks ,Chandan
Forum Posts
Resolved! Signature token is not present for one or more participants error message in HTML template
I am trying to publish this HTML template after adding a participant (just the opened for person) but it gives me this error and I can't find anything information about it. Please help. What does Signature token mean?
Interaction Pop up window Source
When a tab is active in an IMS and you attempt to close it by clicking the close button, a pop-up appears. I'm trying to understand how this pop-up is triggered. I've looked into the UI actions/Client scripts but couldn't locate where this pop-up ori...
Resolved! Mark rejected HR cases
Hi folks, Is there a way to mark all rejected hr cases in a single script? I am thinking to create a True/False field which will turn to true when a user clicks on ˇreject completionˇ or no in the HR portal. I wanted to write a business rule on sn_...
Connected contents on topic
Hi All,How to approach , When a subtopic tile is clicked, the record producers and content items appear as reflected in the taxonomy. i have added few record producer in connected contents of particular topic but its not reflecting. any help would b...
Delegation of HR Case from esc portal
Is there any possible way we can delegate the parent case from esc portal? just like we can delegate HR tasks and child cases.
Can you add Collaborator field in as Task?
Hi! Can you add a collaborator field in as task? Use case: I want to give a team visibility on the child task of a parent case. The child task is assigned to another team and even if I add the team I want to give task visibility to, in the watchlist...
Interaction Info & Attachments Don't Transfer to HR Case
Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...
Generative AI
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
How to we apply client script to hr agent workspace
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
field Hints are not showing up on hr case form agent workspace.
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
How to create a preview record Pop up in HR Agent workspace
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
Resolved! Default setting skill on HR Service
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Resolved! I need to populate assigned to based on assignment group.
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
How to Show/hide HR service on Case creation page for an Assignment group
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
