VA Topic blocks to different instance
Hi,How to move Topic blocks of Virtual agent to different instance so that it can works properly.Thanks
Forum Posts
Deletion of bulk records for the Legacy sn_hr_core_case_relations table
Hi everyone,We are not using the legacy sn_hr_core_case_relations table in our instance anymore, but we have bulk records from the legacy sn_hr_core_case_relations table in our instance which was migrated in a data migration process, any idea on how ...
Resolved! "Add to Update set" Related Link
Hi,I would like to know more about the "Add to update set" related link. I Have created a table in a Scoped Application,but I cannot see the Add to update set related link on the submitted record. Does that link automatically appears on the record or...
Granular Delegation Plugin : Duties field problem
Hi, I have a problem in the form of 'add delegation' in the portal. Duties is a mandatory field but i have no choice (just 'individual' but i can't select this value). Someone can help me please ? Thanks
Resolved! Delegate User not able to see HR Task under the "To Do" list in the portal.
Hi Community, HR Lifecyle Event Cases are assigned to X and its HR Tasks are also assigned to X. Now, X can view the tasks under his "To Do" list in the Portal, When X is absent and Y is delegate of X, then Y is not able to view the tasks of X under ...
Issue with Onboarding process that I created
I created an Onboarding process that will allow Field Service supervisors to onboard technicians. I tried to run a test on the lifecycle event to see if activity sets that I created thus far would work. A lifecycle events case was created and the a...
Employee Relations Interview Questions
Hello,I have 2 questions I could use some help with. 1. What is the recommended approach to define an order to how the Interview Question Templates appear in the Interview Questions list when on the Interview Record? I do not see an "Order" field and...
SLA field on HR Case not being updated when there are multiple SLAs
Hi, hope you can help me. I've read through this article: HR Case list-view - how the HR "SLA" column is updated - Support and Troubleshooting (servicenow.com) and I'm aware of the Business Rules that govern the HR Case SLA field behavior and it all ...
Resolved! What is "Applied Max Capacity" in awa_agent_capacity table
HI All, I want to know what is "Applied Max Capacity" of an agent in awa_agent_capacity table. Does it define the maximum number of interaction chats that can be assigned to an agent?
Steps to implement HRSD
I am trying to prepare for new HRSD implementation for a customer. What would be the steps to start with including which plugins to install, configurations etc.
Resolved! How to get the value of Variable in Variable Set
I have a question about the Record Producer script.I have a variable set for the user information input section that can be used in other catalogs.I would like to get the value in the variable set and set it to the field in the record when I create t...
Download attachments
Hi all, I am trying to download attachments using UI Action. The UI action looks like below attached image. I have tried g_navigation.openPopup, window.open, action.setRedirectURL and also GlideDialogWindow. Also when using window.open, the property...
when we transfer the case with existing case number,Can we get notification email?
When we transfer the case with existing case number,Can we get notification email as "your case has been transferred so and so number like that"?
HR Case Reporting without exposing sensitive data
I'll preface this with the fact that we do not have access to Performance Analytics. We have a requirement for the analytics team to be able to report on all cases without giving them access to fields that would identify who the case is for/about or ...
Resolved! I need to provide User read access to HR Task, Metric Result and General Case table.
Hi, I need to provide User read access to HR Task, Metric Result and General Case table. Can anyone please tell which role will be sufficient to provide access to above table. Regards, Nivedita
