What are the courses I should learn to understand CMDB Fundamentals?
On the NowLearning Platform can you recommend the course list for beginners?
Forum Posts
COE sn_hr_er_case is not visible for users with role sn_hr_core.basic
Hi All, Employee Relation Case (sn_hr_er_case) COE is not available to users with sn_hr_core.basic roles on when creating case from backend. Any suggestion please?
Cross Scope Issue
Hello team,I'm running a script in the global application to retrieve a knowledge article whose knowledge base is from the HR core application. However, I'm encountering an error: "Source descriptor is empty while recording access for scope Human Res...
Help on Employee Form Condition when using Collect Employee Input HR Task Type
I have HR Task with Type : Collect Employee Input where I need to map the fields from the Employee form to the HR Case Total Rewards record. Below is my condition and I only need to return 1 value, I have this HR Case with child cases so it returned...
Resolved! Is a subscription needed for Employee Document Management plugin in HRSD Pro?
Hi everyone,Could you please share if the Employee Document Management [com.sn_employee_document_management] plugin is included in the HRSD Pro or a separate subscription is needed? Thank you in advance
I want to add a Custom field in the "Knowledge Article - Portal View".
When I am creating and publishing an article, On the portal I am able to see body, But my requirement is: I need to add one more additional field on portal (Its a cutom field not OOB).
Resolved! Popup dialog box message to be changed in HR Agent Workspace
Hey Experts, We have the requirement to update the message populated in the close dialog of active Interaction record when the type is 'Chat'. Please help me achieve this.Regards,Arpitha G
Interaction Issue
Hello team, there is a popup appearing, as shown in the screenshot, when clicking the cross icon. I've checked the UI actions but couldn't find the source. Can anyone please help identify where these popups originate from? Thank you!
Custom UI action in HR Agent Workspace
Hi everyone, I need a custom UI action visible on the "Interaction" form in HR agent workspace which will simply allow the users to attach an existing HRC to the interaction.Can anyone please let me know how to configure this in workspace? Thanks in ...
Lifecycle Event, Onboarding: how to set an initial password via a flow triggered by the le_case
Hi there, I am trying to investigate how to get a New Joiner their initial login to the portal. Considering building a flow that is triggered by the creation of the HR Case (Lifecycle Event) and does the following:1) generate a random password using...
Catalog item of type "Content type" not showing properly in related search on employee center
Hi all,Catalog Items of type "Content Type" are not displayed properly in the related search on employee service center. Is there any way to show a link to the article or hide this type of content in the search results? Thank you in advance,Victoria ...
Double HR Profiles on Employee ID
In the HR Profiles there a double records counted on Employee ID(as shown in the below image). From where two records are coming.please help me
"Create HR Case" UI action on Interaction records in platform view
Hi everyone, "Create an HRC" UI Action is present on the Interaction record in HR Agent workspace, but not for platform view. Can anyone suggest how can we implement the same in platform view?Thanks in advance!
Resolved! How to call script include when different scope
Hi , My script include isHuman recourse :Lifecycle Enterprise andbusiness rule is in Global .Can you tell me how to write a script to call script include .in the business rule because both are different scope. Thanks,Chandan
Trigger Rescind process after approval
Dear community, I have a requirement to trigger the rescind process in ServiceNow after approval from the employee's manager.Here the use case:A new voluntary separation LE case is createdThe employee decides to stay and not leaveHR rescinds the LE c...
