Hi All,Whenever agent comment on hr case , system send notifications to the end users. End users replies back in the email it is available in the case but agents don't receive the notifications. Please suggest any way so that agents get notified.
Hello everyone, After created a HR Task and assigned to user with E-Signature. In the ESC, My Tasks can not load the PDF file and show that message. Can can't find what is missing.
We have ServiceNow HRSD and we are looking, high level, at implementing position control within out org. I’ve heard that using the following two out-of-the-box tables is how ServiceNow recommends to do this: - Jobs Table — to track all the jobs (whi...
Hi All, I have two instances: 1) ITSM on one instance 2) HRSD on another. When on HRSD instance and agent is working on a case that is not really an HR Case, I want to give the agent a UI Action ability to create an incident but create the incident...
We have enabled the document viewer for case attachments, but have found an odd behavior that I am trying to track down the source of: When a fillable PDF (with fields completed) is attached to a case and the agent clicks "view" under manage attachme...
how to make attachment read only for specific group user in servicenow?
I created an activity and the task template of the activity is a HR task template. The HR task template is of type: mark when complete. I choose the due date of the task as 5 days before employment start date.Now i want to send reminder email notifi...
Hi, I am facing an issue wherein when email is triggered , it shows the notification in sys_email_log but it doesn't show the notification in sys_email. Has someone seen this issue or could you tell what could be wrong here? Also the table in which i...
Hi Team,I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.Does any one have any idea.@Ankur Bawiskar Do you have any idea?
I have created a number field 'Count' on the HR Case form. The count field value will be 1 when the HR case is rejected for the first time after case was moved to Awaiting acceptance step. The count field value will be 2 when the HR case is rejected ...
Hello All,I am trying to generate a token via ONLOAD client script on HR Case form but I am facing issue while opening the pop up in a new window I have used "top.window.open" it is working in the catalog client script but it is not working in the Cl...
Hi,I got a state field in a Table with the following states New, Open, Acknowledge, Respond, Closed , Withdrawn etc. There are no validations/ approvals Required for a record to change the state , so I am thinking that a Flow is not required (state i...
How to capture the quick messages in additional comments of activity log ?
Hi,An SLA is defined for the Task based table. Now the Requirement is for some Records, I should Provide the Capabily for the Processors to request the SLA time Extension. Is it possible to Extend the SLA time just for some Records? If so How can I d...
If HR Case is rejected for 2nd time or more than 2nd time after case was moved to Awaiting acceptance step, I haveto store the rejection reason somewhere respective to the rejections like, 2nd rejection reason for the 2nd rejection and 3rd rejection ...
