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Resolved! How to create multilevel approval for HR case through flow designer?

Hi All,Actually i need to create flow designer for the HR task and multi level approvals on HR cases, but i am new to the flow designer the flow like1. firstly need to create hr task when case is created and the assigned to manager2.once task closed ...

Deepika61 by Tera Contributor
  • 1903 Views
  • 3 replies
  • 1 helpfuls

Resolved! Hoe to create email for case

I'm trying to setup email on the Employee Relations case form.  I created a template, but I'm not sure why I can't generate the template on the case.    

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Notification template - cannot get variables from HR case

Hello guys, I am facing an issue with notifications for a HR admission process. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in ...

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Document Preview from HR Agent Workspace, Canvas Error

Hello experts, After creating a HTML document template, I was asked if the HR Agent could add their signature image to the document before passing the completed document to the employee. Instead of having a static image in the document template, it w...

Community Alums by Community Alums  
  • 2065 Views
  • 2 replies
  • 0 helpfuls

Resolved! Checklist cannot be displayed in HR Task

I am using this article to create an HR Task Template for Checklist and creating an HR Service where the Fulfillment Type is Service Activity.https://www.servicenow.com/community/hrsd-forum/checklist-for-hr-task/m-p/1286127#M1447https://docs.servicen...

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honamiUeo by Tera Contributor
  • 3544 Views
  • 16 replies
  • 4 helpfuls

Resolved! report on what happens to Awaiting Acceptance cases

When a HR case is in State = Awaiting Acceptance, we have 5 scenarios like below:AcceptedRejectedTimed out by 5 business day workflow (case State = Closed Complete)Case in 'Awaiting Acceptance' is rejected then accepted once back in 'Awaiting Accepta...

Fin Nguyen by Tera Guru
  • 1958 Views
  • 1 replies
  • 1 helpfuls

Add content in Announcement in config HR Agent workspace.

Hi Community, I have to add content in announcement in confi HR agent workspace. I have gone through several community links{https://www.servicenow.com/community/csm-forum/show-announcement-in-agent-workspace/m-p/382646 } but I am stuck like how to a...

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Drishti by Tera Guru
  • 805 Views
  • 2 replies
  • 0 helpfuls

Accessing record producer data in Flow designer

Hello,  I have an issue or don't know the best way to go about using/accessing the data I get from submitting a record producer. Once the record producer, I want to create a process for it.Once the form is submitted I have a flow that is triggered to...

mlamin by Tera Guru
  • 2031 Views
  • 1 replies
  • 0 helpfuls