Hi,
We are trying to achieve a funnel in the User Experience Dashboard to showcase where users land on a record producer but do NOT submit a case/request. We know we can successfully measure when users submit, but we are trying to add a layer between #2 and #3 steps where it's "Viewed Record Producer". This will help measure how many employees back out of the form. Any advice on how to achive this or if it's even possible? We've already tried the Event Trigger options (Portal Page Load = Page ID) but that isn't capturing any data.
