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How to Open an Incident from HR Case?

Hi Team, My Requirement is that i need to Open an Incident from HR Case. and some fields need to be copied from HR Case to incident like description, opened for etc..and after incident is created HR Case should be closed.How can i acheive that?i thou...

Need to Update catalog variables in RITM.

Need to Update catalog variables in RITM. These catalog variables are stored in item_option_new table, but not on requested item table sc_req_item. These variables should get updated when record producer is submitted(same variables filled in RP) or f...

Ram33843094 by Tera Contributor
  • 1324 Views
  • 6 replies
  • 0 helpfuls

HRSD Customer Satisfaction Surveys

All - we're developing a plan to roll out case management (HRSD) CSAT surveys. Would appreciate advice from anyone who have implemented surveys regarding the number and types of questions that proved most valuable for actionable feedback. They would ...

Resolved! Changing colors in the header

I am trying to change the text color of the lower header bar without also changing the color of the 'My tasks.' When I go to the branding editor, the text in both headers change. How can I change the color of only the text in the lower bar?   

cwillard by Tera Expert
  • 955 Views
  • 1 replies
  • 1 helpfuls

Resolved! Need to hide Skip Verification while creating a HR Case

Hello All, I am new in ServiceNow and can anyone please help me with the below requirement :I want to hide the "Skip Verification" when we create a new case as per attached image :Highly appreciate your help. Thank you.

Cord542_0-1680440748812.png
Cord542 by Giga Contributor
  • 729 Views
  • 2 replies
  • 2 helpfuls

Resolved! Update of Manager during Lifecycle event

Onboarding LCE triggered to manager and new hire.Now. Manager changed during LCE in HR system. Update on New hire’s manager or due date on LCE activity is handled by business rules on user[sys_user] and HR profile[sn_hr_core_profile] table respective...

Casey4 by Tera Contributor
  • 443 Views
  • 1 replies
  • 0 helpfuls

Manager change during Onboarding

I need to update the manager on the onboarding lifecycle events when the manager has changed in the system of record.  Where would i go to update this change so it automatically changes to whatever is being brought on from the HR Profile or the user ...

Casey4 by Tera Contributor
  • 624 Views
  • 2 replies
  • 0 helpfuls

Resolved! Add Task to HR Case with Template

I need to give my agents the ability to add a task to a case ad-hock/on the fly.  When the agent opens the case and decides they need a task, they click the Related Links -> Add Task link.  They are then taken to the HR Task, New Record form.  If the...

Onboarding_VisaClearance_TaskTemplate.png
Denae_S by Tera Expert
  • 866 Views
  • 1 replies
  • 0 helpfuls

Edit Contact Card

Hi Community,While creating new HR case from Agent Workspace, we get contact card of that user selected.I have to add more fields there, please guide how can we achieve this. 

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Drishti by Tera Guru
  • 840 Views
  • 2 replies
  • 0 helpfuls