I am impersonating an agent and am creating a new HR case using the path HR Case Management -> Create New Case. When the form comes up, I select a subject person that this agent regularly services. When I go to select the HR Service from the drop dow...
I'm trying to understand how the Actual start field is populated on cases. What behavior triggers that? Is it the state change? More context: Building a report and SLA's. Is using Case > {Actual start} the same as going to the Metrics and looking...
After installing the journey designer plugin we get the journey button in employee service portal. How to make it visible only for admins but not other users@Ankur Bawiskar @hvrdhn88 @Jaspal Singh
Hi Team, I have below requirement:1. User raises the hr case.2. Team A approves/rejects task (achieved this through Employee forms). If approved goes to Team B3. Team B approves/rejects task (achieved this through Employee forms). If approved goes to...
I currently have a need to collect information from a user who is assigned a task, in the task itself. The current setup correctly assigns the task generated to the user, but when the user opens the task as a part of the case on the portal, they only...
Hello! We are rolling out the use of interactions with HR Case Management and having a hard time finding out how to disassociate an interaction with a case if it was 'accidentally' associated in error. Does anyone know how to do this or if its poss...
Hello All, I want to create a report for HR Case table on the state. can anyone guide me how to create a report ? Thanks in Advance!!
I was oauth application registry as Create an OAuth API endpoint for external clients . but my company domain okta based url not credentials I wish checking postman am getting { "error_description": "access_denied", "error": "server_error"}ple...
Hello Community! I had a quick question for anyone familiar with working/implementing Agent Workspace. If you had agents that are working both HR cases and IT incidents are they able to just toggle back and forth to different workspaces within an ins...
Our HR service portal is displaying work notes under My Requests, whenever an agent adds work note to a case, the portal starts displaying work notes under My RequestsWe do not want these work notes to be visible under My Requests.
Hi All, On the case form when the state is changed to "Pending" . We get the dialog box with three options- "Reason ", "worknotes" and "Due date" . But the same is not the case with Agent workspace when we change the state to "Pending" it shows on...
Hi All, Can any one please help me on this, when i click on Edit button in HR agent workspace the case from will open to select the fields which i need to edit, i would like to see from where they have configured the form in backend and is there any ...
Hi All, I have a requirement I need to make a field mandatory which is outside of multi row variable set on the basis of field in the multirow variable settest1 = field inside MRVStest = field outside MRVStest1 is not empty need to make test field ma...
I created a pdf document and want it to generate on a particular type of case. I have set everything up according to product documentation but it just continues to load and never generates. Does anyone know what the cause might be? Or does it look li...
Hey SN Comm! I have an ongoing project that I am trying to accomplish. Last week I received help from our community with Inbound Action, Create HR Case. What I was trying to do, is have any CC's users that match a user account within SN sys_user tabl...
