Using Anonymous Report Center (ARC) in an environment with SSO enabled
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-15-2023 11:37 AM
Hello all,
I'm interested in doing a proof of concept with ARC in one of our sandbox environments. We have SSO enabled and configured auto-login when a user hits ServiceNow. When I try to access the ARC I am logged out as intended. However the SSO kicks in and tries to log me in again. This logout/login loop continues for 30 seconds or so before the system just gives up. Just curious is there a way for the ARC site to not auto-login or some configuration we must do to get ARC and SSO to play nice with each other?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-15-2023 01:30 PM - edited 11-15-2023 01:30 PM
You would have to tweak the configuration of the SSO and not the ARC. So I think you are looking for something like KB0719767