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Using Anonymous Report Center (ARC) in an environment with SSO enabled

Craig E Granier
Tera Expert

‎11-15-2023 11:37 AM

Hello all,

 

I'm interested in doing a proof of concept with ARC in one of our sandbox environments.   We have SSO enabled and configured auto-login when a user hits ServiceNow.   When I try to access the ARC I am logged out as intended.  However the SSO kicks in and tries to log me in again.  This logout/login loop continues for 30 seconds or so before the system just gives up.    Just curious is there a way for the ARC site to not auto-login or some configuration we must do to get ARC and SSO to play nice with each other?

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Max Dore
ServiceNow Employee
ServiceNow Employee

‎11-15-2023 01:30 PM - edited ‎11-15-2023 01:30 PM

You would have to tweak the configuration of the SSO and not the ARC. So I think you are looking for something like KB0719767

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