Using Direct status field we have suspended the case on HR agent workspace

[MUDIGOLAM BHANU]

Hello Community,

We have a issue, while direct changes happen on status field from WIP to Suspend it is auto changes to WIP after saving the case form on HR agent workspace. Using UI action is working fine.

Please let me know the issue here/ any root cause of this please provide the inputs to found an issue.

Thanks in advance!,..

Thanks,

BhanuPrakash.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

share some screenshots

[MUDIGOLAM BHANU]

Hi @Ankur Bawiskar ,

Thanks for the response

Sorry, can't able to share the Screenshots.

if you are not understood my issue. please let me know i will explain in detail if needed.

Thanks,

Bhanu.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

yes please explain in detail your issue

[MUDIGOLAM BHANU]

Ok sure

On HR agent workspace,

When we modify the status field from work in progress to suspended state dropdown choice on HR Case. After saving the form state auto changes to work in progress. why this behavior?. Could you please let me know the root cause of this issue.

Thanks,

Bhanu.