Values are not populating in the report

Angel27
Tera Contributor

‎02-08-2023 06:46 AM

Hello Team ,

One user could not able to see some field values while extracting the reports ,what could be the possible reason (I checked ACL, user has already access to this table )


Thank you !

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SatyakiBose
Mega Sage

‎02-08-2023 11:01 AM

Hello @Angel27 

When you say that 'extracting the reports', are you referring to that the user tries to access or download a report from the reporting module?

If that's so, can you please try the below steps to narrow down the root cause:

  1. Go to the list view for the same table that is being reported on.
  2. Add the same columns as in the report
  3. Set the same condition for the list.

Are you able to see the values now.

  • Also, can you check if the affected user can see the same fields and its corresponding values in the form view.

If the field is not visible then,

  • perform a debug security & debug security rules to see which read acls are failing, and evaluate the conditions for the acl, based on the current user profile.
  • if nothing comes up using the debug security, you should go ahead and do a debug business rule, to see if any display br is being triggered or not. 
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