catalog item results in Virtual agent
Hi experts,How can we enable catalog items in Virtual agent search I have added catalog items as search source in search profile for VA AI search application but no result TIA
Forum Posts
Inbox Not Working in New Agent Workspace
Hello All, On HR Agent Workspace, there is an inbox page which doesnt work in our DEV but works correctly in TEST, it shows empty page.I have verified in the page settings, the component that is being used is the same in both instances. Also Service...
Need to make workflow wait till next day 1 am.
HI Team, I have a variable on catalog item , closed .When that closed is set to true... workflow should wait till end of the day and it should trigger a task at 1 am.That is if closed is set to true nnow , workflow should wait till tomorrow 1 am.I cr...
Resolved! Hide HR services to all users when creating a case in the backend
Is it possible to use HR Criteria to hide some HR Services in the backend when creating a ticket/case? I saw some recommendations to use a query BR but I'm still wondering if it's possible to utilize HR Criteria to hide specific HR services.
How to Display info meaasge in List view
Hi all I have a Module that displays the list of Group Records (sys_user_group) if the logged in User is a Manager or secondary manager of the group.Now the ask is to display an info message if no records are displayed in the list view.How can i do ...
scheduled report on quarter basis
Hi,I need to schedule a report on quarter basis. I set the run as monthly and in the conditional i used the below script but it was triggering every month. I see it report schedule for next month in schedule which it should not. Can anyone help how t...
Resolved! Can I have a date picker in reporting?
Hi all, I need to select data between specific dates from my native reporting as well as dashboards I have built?
this keyword in javascript
Hi All,Please explain to me how this keyword in javascript is working. I went through the documentation still it is confusing . Thanks in advance
How to Capture Approvers time
Hi All,Is there a way to measure the time it takes for approver to complete approval on a HR Case?
For HRSD
Hi Guys, Is the HRSD module is easy job or it is difficult when compared to ITSM job?Tell me why it is easy or why it is difficult.
Transfer Case sends notification to Opened By
When we transfer an HR case, the requestor is getting a notification. Is there a way to turn that off? Its confusing for the requestor and they don't need to know that the case has transferred to a new COE.
Urgent : Suspended Reason choices are not appearing for Non-admin users
On HR case form when the state is selected as Pending.... A Dialog pop up appears with Reason and worknotes to fill. The choices were added in sys_choice table and they are appearing for admin users. For non-admin users Choices were NOT coming up. I ...
Resolved! Creating HR Service Options
I have looked through the documentation and cannot find any place that mentions the creation of HR Service Options. To add some context - there are the "options" you can add to an HR Service that will automate things on the HR Case like adding a mana...
Resolved! Is it true that i need HTML skills to increase the font size on the campaign banner?
Is it true that i need HTML skills to increase the font size on the campaign banner? Increasing font size seems like it should be configurable?
Checklist Item is not Visible in HR Template
Im trying to edit one of the items in this checklist. When Im Testing an HR Case those Checklist are visible .Now, when i tried to visit the HR Template to edit an item there those checklist are not there ?Am i missing a role? or is there another way...
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