Hi,There is one requirement where I need to get a particular knowledge article links in the virtual agent bot when someone types the metadata of that particular knowledge article. How can I achieve this? Thanks in advance!!
Hi,We are using esc portal, and got a requirement to update text which appear on hover of chat icon i.e "Open Chat Window"Please let me know if anyone know how to achieve this. Thanks,Vivek
Hi All, There is a variable select box based on the select box selected a reference variable should shown some dropdown values. What is the best approach in this , if possible please provide a sample code. Thanks
Hi All, I have a requirement to add a button on the Related list 'Child Cases' of HR Case in Agent workspace (Tokyo version).I tried doing it through the declarative action assignment but it's not working.Any lead on this will be highly appreciated. ...
Hi all , I have a flow Scheduled to run daily at 10 .00 am , but it was getting triggered on America/ Los Angeles Time zone by default. I cannot Run the flow at 9.30 pm Los angeles Timezone (whice is 10 am in India ) as it effects the flow logic .ple...
I only see a delete ACL OOB for HR group members where Group is 'HR' or Group.parent = HR. My user has user_admin role and sn_hr_core.manager roles where the latter was specified in the ACL delete OOB. Still it can't delete the record from group memb...
Hiin MY requests case page, cloned the "standard ticket header" widget for customization but before customization itself the short description as title is removing from the case page as shown in the picture in yellowusually in OOTB widget it would ap...
Does anyone know what the eye icon at the top left side of some knowledge documents signifies? We are stumped.
Hello, Is anyone using ServiceNow for the HR Recruitment process? So from processing applications, to arranging interviews and so on. Thanks in advance.David
Hi all, Please provide support for one strange situation:I want to configure and use into our instance the Predictive Intelligence Workbench for HR the Regression solution (ETTR). The Issue is that I can't find the solution template for ETTR under my...
Hi all,when creating HR case will selecting COE and HR service then particular HR service only few fields are mandatory. How could you do it?example: when selecting HR service is Direct Deposit Inquiry and COE: HR Payroll Case then Account number an...
Hi, I am thinking to customize condition of notification for Case Open.OOTB notification will be sent when the record is inserted, active is true, transferred from is empty and universal request is empty.When HR agent create case in Agent workspace, ...
Hi @Sandeep Rajput ,There is one requirement as per HR Life cycle once case created & task & others activity will be created based on the container configuration. but if first task cancelled then next flow will not be triggered, can we handle through...
Hello, I am working on the employee center portal right now. Underneath my IT topic, I want to add "Knowledge" which links to the knowledge base page kb_home. I set this up via connected content, but it is redirecting me to the wrong page. As you can...
Hello All, I want to display as --None-- which is selected at the time of summitted of HR Case in the List view of the HR Case table.( This variable is a choice field with --None--) ThanksSam
