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Employee Documents becoming Active = false

Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee documents ...

Simanta27 by Tera Contributor
  • 247 Views
  • 2 replies
  • 0 helpfuls

HR case takes too long to load

HEllo team,I have an issue wherein I have two instances, test and UAT.We had migrated the test's data to UAT by running a scheduled job. I am facing an issue wherein My test instance has data (22k records) wherein I search for state = cancelled while...

Singh3 by Tera Contributor
  • 628 Views
  • 3 replies
  • 0 helpfuls

Data lookup Definition is not being Triggered in TEST Instance

Hi,I have this Requirement, Where Field 4 has to be be Autopulated based on the values entered by the Requestor for  Field 1, Field 2 and Field 3. So I went with Data look up Definitions (just like how priority is populated based on impact and urgenc...

Madhan007 by Tera Contributor
  • 281 Views
  • 2 replies
  • 0 helpfuls

How to add description field to ticket page in HR portal

HiHow to add description field /Case values or details that they have submitted through record producer in ticket page in portalhere our description field is combination of all the values /details what user have submitted through record producer so i...

sri vijaya by Tera Contributor
  • 736 Views
  • 12 replies
  • 0 helpfuls

Resolved! Make the Attachment Type Field on the form Read only on condition

I have Supporting Docs (Attachment Type)  field on Table IT Tracker. I want to make the Attachment type field read only when the state of the request  is closed. I tried UI policies and client scripts, but it did not work. I understand that ACL's are...

Madhan007 by Tera Contributor
  • 559 Views
  • 6 replies
  • 1 helpfuls

Flow designer

Hi All,I created a flow with trigger conditions such as that whenever additional comment changes then a new hr case should be created. But i want to call the flow by using the ui action only , even if the trigger conditions satisfy it should not crea...

kali by Tera Contributor
  • 310 Views
  • 4 replies
  • 0 helpfuls

HR Agent workspace mandatory fields issue

After completing all the required fields on the agent workspace and trying to update the case, I face a problem where the system does not permit me to proceed further. I would greatly appreciate any assistance with resolving this issue. Furthermore, ...

JonesJ by Tera Contributor
  • 327 Views
  • 1 replies
  • 1 helpfuls

Related Search results order Change

I want to change order of related search results in agent workspace. Can any one please suggest how can we change the order. As per below screen shot knowledge article should show on top of off the order. 

NagiReddy1 by Tera Contributor
  • 266 Views
  • 1 replies
  • 0 helpfuls