HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Agent Workspace Notification

Hi Team, How we can configure workspace notification ? i.e As an Agent, I want to receive notifications within the Workspace, So that I can keep all my work within the Workspace view. Thanks,Manal Aquil

Manal  AQUIL by Tera Contributor
  • 294 Views
  • 1 replies
  • 0 helpfuls

Agent workspace

Hi All,In the agent workspace there is a bell icon for notifications , from where in servicenow can i configure the notifications for the bell icon.  

kali by Tera Contributor
  • 207 Views
  • 2 replies
  • 0 helpfuls

How to change header search bar location

We recently upgraded our portal and the search bar shifted to the right in the header. Where do I go to move the header location to align with the left side of the screen? 

cwillard by Tera Expert
  • 760 Views
  • 3 replies
  • 5 helpfuls

Resolved! Get choice Sys ID

Hi everyone, I want to get the sys_id of a choice in a select box type variable and compare it to the value set on a property, and if it's equal it makes some fields mandatory and visible. I have a catalog client script and a script include but it's ...

rafas_2703 by Tera Guru
  • 937 Views
  • 2 replies
  • 1 helpfuls

Sort the values for a reference field in alphabetical order

Hi,I am having a field called case reason in HR Cases table which is reference to a custom table 'u_case_reason'. I want the values of the case reason should be sorted in alphabetical order both in record producer and case form for all users. I tried...

Virtual agent

Hi All,On the virtual agent can we make the system recognise the word hello , where to do this configurations?Thanks in advance

kali by Tera Contributor
  • 224 Views
  • 1 replies
  • 1 helpfuls

Unable to add tag field in the HR work

Hi All, while adding tag field in the HR workspace via gear button we are receiving error , can you tell me how to resolve that one .      Can you help me to resolve the issue . Thanks ,Chandan

chandan31_0-1710333421689.png chandan31_1-1710333442967.png
chandan31 by Tera Contributor
  • 150 Views
  • 1 replies
  • 0 helpfuls

Unable to add tags in HR classic workspace

Hi All, I want tag field in HR workspace  should visible to all the employee who can access human resource workspace , i have done by using the gear button which is visible in right top move from the left to right but still it is not visible to other...

chandan31_0-1710320223362.png
chandan31 by Tera Contributor
  • 373 Views
  • 3 replies
  • 0 helpfuls