Variable fields prepopulate on case form when submitted

[Primm]

Hello,

I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have. 

The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:

Record Producer fields below:

I don't want the subject person or opened by to show in the description when created. Can someone please assist? 

[AshishKM]

Hi @Primm ,

What's problem with record producer, open and update the script part, where you stuck.

Share the script part of record producer. 

-Thanks,

AshishKMishra

[Primm]

[AshishKM]

so looks like the description value populated via the "createCaseFromProducer()" function, as you see, the input producer object.

You next task -> open this script include "hr_ServiceUtils" and search for the "createCaseFromProducer" and find the code line where description is being prepared .. you need to tag those line which are adding "subject person or opened by".

[Primm]

I don't see anything about the description.