Advanced Forms Management
Good Morning,Do you know if Advanced Forms Management functionality is available in UTAH for ITSM?I would like to have my users complete a fillable PDF for processing in ServiceNow. Thanks,Rod
Forum Posts
changing PDF document template name for HR service - customization
Hi all, document templates generated from HR case have the following name OOTB: "Name of HR service - Name of person who generated the doc" I would like to change this to "Name of HR service - Name of Subject person" Now I have tried to edit a copy...
Attachment paper clip icon Agent workspace
Hi All,We have activated plugin " Agent Workspace for HR Case Management", so if we have any attachment legacy workspace it reflects attachment attached in HR case or HR task, but new agent workspace need to click paper clip icon.Is it existing behav...
Report on variables in Multi-Row Variable Set - HR Case
We have record producer on hr case that has multi row variable set with variables 1,2,3. Now we want to create a report on this multi row variable set, for this we have created database views using 'sc_multi_row_question_answer ' & 'sn_hr_core_case' ...
How to add Case Number to Survey Notification
Hi All, We have a request to add Case Number to our Survey Invite email but, since this notification is built off the Assessment Instance table (asmt_assessment_instance) we can not figure out a way to add case number. I have tried to dot-walk throug...
Resolved! How can an agent manage HR templates?
Hi,I found out that HR agents must have the sn_hr_le.activity_writer role if they want to access and edit HR templates. I found an ACL in the HR Core scope that says that if a user has the above role and the owning group field is not empty, they are ...
Resolved! Business rule condition doubt
Hi everyone, hope you are doing wonderful!I have a Business rule that I need to change to meet some requirements but I am with some doubts on how to do it The requirements are:Run only for interactive sessions.If conditions should be added to main Bu...
Resolved! Granular Delegation in EC Pro - Delegate's view of a Lifecycle Event case
Hello all, in my PDI on Rome, I have updated EC Pro to its latest version and activated Granular Delegation. I am also using HRSD and HR Lifecycle Events. I have set up a pair of Granular Delegation rules that grant "assignment" delegation to the HR ...
Unable to change the theme in New HR Workspace (Tokyo)
I am unable to change the theme in the new agent workspace which comes with the Tokyo upgrade. I want to change the color. Below is the image.I am unable to modify or change the theme as well in the UI builder under branding and theming.Can anyone he...
Resolved! HR task not visible in employee service portal
Hello all, I am working on adding an activity set within a HRSD in processing. I have 3 business rules to assign the task below to whatever org the New Hire is joining. The Task "Supervisor Complete NH SIPR" is assigning the task like I want, but the...
How do we report on the number of times an HR case is reassigned?
hi team! I'm looking to report on the number of times an HR case is reassigned. Is there an out of the box feature for this? Thanks!
How we can do the translations for homepage search welcome message
Hi Team, In our portal, it shows a welcome message likeWelcome, (logged-in user)How can we help you today How can I do the translations for these
Add dashboards to HR Agent Workspace
Hi Folks,Is there any way we can show reports and dashboard in HR agent workspace. if yes then what are the prerequisites or licensing required. We want to have OOTB HR case Dashboard / Case overview and Manager Dashboard on the agent workspace.
Resolved! Remove duplicate attachment from HR case
Hi All/ @Jaspal Singh I want to remove duplicate attachment from HR le case when HR service is "XYZ" . In HR case there are 2 HR tasks once 2nd task closed complete same attachment attached in HR life cycle case. Can someone please help me for that?
User cannot download the attachment from the record producer
Hi Team, I'm working on the record producer which create the HR case. I have added attachment to the record producer, where attachment will be present in sys_attachment table. I have created rich text variable and added URL of the attachment. Form co...
