Variable fields prepopulate on case form when submitted

Primm
Tera Contributor

Hello,

 

I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have. 

 

The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:

Primm_0-1700086682858.png

Record Producer fields below:

Primm_1-1700086764181.png

I don't want the subject person or opened by to show in the description when created. Can someone please assist? 

 

10 REPLIES 10

Primm
Tera Contributor

My code in the script of the record producer 

Primm_1-1700088987502.png