Variables not visible for HR Task Form in HR Agent Workspace

Ankit32
Tera Contributor

I have created a formatter for the HR Case and HR Task form using the OOB UI Macros as mentioned in the docs - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

 

After adding the formatter in the HR Case form workspace view, it works perfectly fine and shows the variables on the Agent workspace, but for HR Task it doesn't show up.

 

Also, on the native view, I am able to view the variables in HR task but not able to update them. For the HR Case, I am able to both view and update the variables.

 

Can someone provide help on how to add variable editor to HR task form for workspace?

 

Formatters that I have created: 

Ankit32_0-1718975746960.png

For HR case (Custom COE table)

 

 

Ankit32_1-1718975780174.png

For HR Task

1 REPLY 1

Tanuja S
Tera Expert

Hello @Ankit32 ,

Is the issue resolved.  I'm also facing same issue.  I can view variables in Native UI of HR Task but not on Agent Workspace.

 

Thanks,

Tanuja S