How to track specific list usage in Agent Workspace for HR Case Management
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an hour ago
I would like to track individual usage (i.e. views) for specific UX Lists in Agent Workspace for HR Case Management.
I have done some JavaScript in the EC Pro to fire custom UA Events on button click:
var payload = {};
payload.name = 'ESC Mega Menu Clicked';
payload.category = 'navigation';
payload.data = {};
payload.data['Link'] = $(e.target).text().trim();
payload.data['URL'] = $(e.target).parents('a').attr('href');
console.log(payload);
snA.addEvent(payload);
So I was thinking maybe I would check if the URL had a particular sys_id (of the List I want to track) and fire an event like that - does that make sense?
What I can't seem to find is where to put that kind of script in Agent Workspace and how to hook it up.
Any help would be greatly appreciated!
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