virtual agent - Download payslip topic is not redirecting to the link given

haripriya5
Tera Expert

In Virtual agent , we have an option for Download payslip which will redirect to an url . Url would differ based on the users company details . we have three companies and each has different url. 

 

The conversation just ends without any solution - Could some one help with the check points that needs to checked. 

 

( Url , user profile , topic configuration is similar to lower instance which is working fine) 

 

 

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