Resolved! Ui actions are not visible in Hr agent workspace for HR case
There are few ui actions which i can't see them on HR workspace but can see on form . This is happening in vancouver.
Forum Posts
User requesting Content Management Access for Dashboard Widgets
I'm lacking in access to certain elements on the dashboard, such as new IFRAME and Static HTML. He emphasized the importance of these features for adding explanatory text or links to tabs and isolating results by checking a single country. These elem...
How to hide Transferred to on hr portal
Hi Team,Whenever I transfer a HR case I could see "HRC0012345 Cancelled - Transferred to HRC0012346" on the HR portal. "Transferred to HRC0012346" should not appear on the HR portal when a case is transferred. Could you please help/guide me. Attachin...
Let's talk about the difference between of user profile and HR profile in ServiceNow HRSD.
We developers always use to create user profiles for testing purpose, but have you ever thought that in the production environment we have real-time users been created on instance and that have two kinds of profiles.1. User Profile: Profile contains ...
Integration
I have a string Field called "Campaign" on a form where user enters the Campaign name . Now I have to check whether the campaign name exists in the EDS Database through Integration and return yes / No.what type of Integration should I use for this ?...
Trim a string field value
Hi All,There is a string field , I have to trim the string field upto 30 characters and store it another string field . Please help me on this.
Resolved! Close Complete Modal isn't working properly
When I click the "Close Complete Modal" it skips the "Awaiting Acceptance" How do I correct this?
State is disappearing getting empty after pressing CLOSE COMPLETED in HR Case
Hi I got another strange case in our OOTB system.This is how the screen looks like before pressing CLOSING COMPLETE BUTTON After pressing CLOSE COMPLETE - the state is empty - like visually only on client side If I will close this case by X and open...
why there is a discrepancy in schedule report --for particular field
Hi all, There is a schedule report created which generates report daily..but suddenly we are seeing a data discrepancy for a particular field. The specific field called " suspended" which is choice type..in the scheduled reports this field is showin...
Resolved! Unable to create knowledge article (using article template) in HR Agent Workspace
Hello, I am facing some issues while creating knowledge article through HR Agent Workspace.When I select an article template ('How to'), its showing below info message :'This form has not been configured for Workspace. To edit the form, select a diff...
Requirement Gathering Questionnaire for HRSD
We are new to HRSD module. Please help us with the requirement gathering questionnaire and templates if you have anything.
Duplicate HR Profile are getting created for the same user.
Hi All, We're facing some issue where, the integration (SuccessFactor) is creating multiple HR Profiles for the single user with same information.Can you let me know the root cause of this happening. We can see more than 100 HR Profiles created for t...
Resolved! How can I suppress the "Mandatory - preloaded with saved data" tool tip on mandatory fields.
How can I suppress the "Mandatory - preloaded with saved data" tool tip on mandatory fields.
Resolved! HRSD Recording Outbound Email in Work Notes Activity List
I need all outbound email triggered (updated record, event, etc.) by an HR Case to log the outbound email in the work notes activity log. The instance I am reviewing has some email notifications that record to the work notes activity log but some don...
Make HR Services invisible in the drop down picker
Hello, I have a requirement that needs to make the following changes to the HR Service drop down picker to make them invisible to specific groups that I've created. I created two groups Tech Lead and Tech Associate, when any person who is a member of...
