Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Hi, We would like to update the Customer Satisfaction Survey post closure of a SNOW case. Can anyone please tell where I can find Customer Satisfaction Survey. Regards, Nivedita
How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
I have created three variables On catalog item. employee _name. employee _id. employee _email.Employee _name is a reference field with sys _user table.I want to auto-populate user_id in employee _id and email in employee _email when a user is selecte...
My team is working on the Workday HR Spoke, specifically focused on Offboarding to begin with, getting rid of manual entry through a catalog item and now we will create a case when the Workday termination process triggers an event. We've got this wor...
Hi All,I want to learn about implementation of HR virtual agent on PDI, I searched for all documents and videos but, were not beneficial, Could you please help me with proper steps to learn HR Virtual agent from scratch. Thanks!!
Hello,I'm trying to setup a specific workspace view for the User [sys_user] table, but the related lists are only visible for the "Workspace" view.As you can see on the screenshots, I created the view and configured the related lists, then I created ...
Dear Community Members, I have a requirement where I need to show Opened for and Subject Person field on HR task form. Both the fields are available on HR case form but is there any way I can bring them to HR task form? Regards, Peeyush Jaroli
Does ServiceNow run antivirus scan on the documents that we are uploading/downloading to/from their servers? (Document Management)
The customer's requirement is to have an HR Task with a task type of E signature. This task should enable them to view specific HR Case fields data on a document so they can add their signature to it.
Hi guys, hope you are doing well! I have a record producer with some variables (employee_number, employee_grade, etc), and I want to auto populate those variables with the user on the field with the value "subject_person3". I tried a Script Include b...
Hi, HRSD experts. I have noticed a possible security risk that information on HR cases are VISIBLE to IT admins!!As you know, after removing HR roles from Admin role, IT Admins cannot see HR cases.And, the email records (on sys_email table) associate...
I want automatically generate and attach pdf to HR case from HR document template mentioned in pdf template field on HR case. I was thinking about BR but couldn't find any script or API that does it for HR documents.
In the Related Catalog Items related list for a knowledge article, I would like to include items from a catalog that contains only content items, and not record producers. When trying to add items from this catalog, I use the filter to select this c...
We leverage the Successfactors spoke to pull in the HR data from SF, this was working perfectly fine till last week without any issues. Now, though it runs, it does pull all the data, it just pulls in 3000 odd records out of a total of 16000 records....
