Hi , I want to create a field dependent priority field on category.For example-Both Category field and Priority is on Incident Table but Priority is extended from Task table.I want to achieve that if category is changed to specific value , then based...
Hi All, My requirement is to Translate the Short description of an HR service using Business rule in PB,DE and BR languages. So i have written BR in le case table and where i kept the condition is after insert and this is the code i have written. Bu...
Hi All,Actually i have created a flow designer for approval for case, when ever case created it goes manager approval, when ever it rejected i need to send an email notification to user? So need to trigger event from flow?Please help me to complete t...
Hi all, Is it possible to limit broader HR case read access for users of an assignment group to only the assignment group they belong to? For e.g: User currently have the sn_hr_core_case.read role that allows them to view all HR cases across diffe...
Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should th...
Hi, I'm struggling to find a way to set the RITM state to 'Resolved' based on reaching of the the actual date of a date/time variable. What is the best way to do this?
Hi All,I want to create a hr task after the state of the case is closed complete. After that a checklist should be created . Kindly suggest on how to achieve this .
Hello,I try to hide the activity tab for HR Task for the OnboardingI tried from "Standard Ticket configuration" for the 3 tables below, with "answer = false, or other conditions" for activity, in the visible script but nothing works.- sn_hr_core_task...
Hey all I have a requirement where I need to trigger HR task to all the user which are selected in a list collector field in another HR task. This HR task need to be triggered on a specific day which we will be on 7th day after the last task where us...
Hi, I have a requirement to create a button to show/hide checklist items when checklists have dozens of items, the items that are checked should be hidden from the list on the HR Agent Workspace. Does anyone know how this could be achieved via button...
Hi,I have a requirement to create a button to show/hide checklist item on HR Agent Workspace, specially for certain checklists with dozens of items, the items that are checked should be hidden from the list. Does anyone know how this can be achieved?...
Hi,I was having a record producer where it consist of variable i.e., true or false when a user select true attachment has to be mandatory and when user select false attachment is not a mandatory and the attachment is disabled in portal using portal s...
hello, I am currently using UI Builder on the HR case page.I would like to display dynamic data within a form type component.I tried to use @Data.record.sysId in the config tab, in the sysid field without success.The data is obtained from a new table...
Hello experts, We are looking for a way to allign list cell text (headlines are alligned OOTB) to right in the HR agent workspace. for example: Any suggetions? Thanks, Tomer
Hello, We have recently implemented Agent Chat, and wanted to know if ServiceNow has an Agent response timer. When Agents are working multiple chats and cases, the Agents want some indication (timer) that shows that it was 5 minutes since the last ti...
