Hello, Is there any way to migrate dashboards/reports from the classic back-end platform view into Agent Workspace for HR Case Management? I would like to replicate some of the reports that users/admins have created. My issue is that users who click ...
According to the ServiceNow documentation you can use the Employee Union membership table to set HR Criteria. However, when I try and set the condition it will not let me due to Missing User Column. This table only references the HR profile. How do I...
Hi All,Basically when i want to create a HR task , on the form The parent field was showing empty , for that reason The HR task was not added to parent case Please help me to resolve thisThanksDeepika
Hello, I am working on an onboarding process where I use the Document template application scope to have multiple people fill out the form. All of those are working fine, but when the document task is created and assigned to the users, and the parent...
Hello Community, All of our HR Services have the case option selected to skip user acceptance state. So created cases move from Work in Progress to Closed Complete. I performed an import via transform map to load ~100 HR Cases from an external syste...
Does anybody have worked on CTI integration with Five9 ?Can you please provide the detailed information about it.
Hi experts,1.We have requirement to attach document template on HR case.2. After attaching to case it should be sent on email notification to subject person.How can I achieve this?
Hello everyoneI am working on my PDI, trying the HR Tasks functionality.I have the following scenario: I have a flow to create a new HR Task when a new HR Case is created. This action waits for the assigned to user to submit the task on the portal W...
Hi All, Want to create separate chat managers for separate queues and they should see only the help requested for their respective queue, also they should be able to receive profanity filter notifications for their own chat queues and not others,Plea...
Hello, I'm trying to create a benefits enrollment service for our organization and to make it as automated as possible, so our HR Agents don't have to apply data manually. I've noticed that we have some tabs in HR Profiles, I mean mainly Who is Cover...
Hi,I am facing some issue in HR Knowledge Categories. 1. There are 13 categories are present in HR Knowledge base. as a admin I can see 13 categories. but I impersonated any one of the end user, they can see only limited categories..but they have acc...
Hello I am unbale to submit a case in Agent workspace for HR case management. It is only in submitting state and not actually submitted
Hi All,Actually we have one main case table and few child tables to this, Actually for one of the table "Health" when we create a case it will assigned to group and if i create a task as admin , i should able to see, but when impersonate as group me...
Hi All, Can anyone please help me on the below query please.for the candidate HR profile email and notification device primary email both are should be same.if HR profile email is changed notification device primary email should change.Written this s...
Hello, I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have. The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:Re...
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