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06-27-2024 04:52 AM - edited 06-27-2024 04:53 AM
Hi There,
I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent workspace, not from record Producer, need to set short_ description as 'HR Service case for Subject Person'. HR Agent workspace updates the short_description with relevant 'HR Service' when changing the HR Service, but how to add the Subject person's name when changing the subject person? [ image attached ]. Before insert BR solution on the case table is not desirable.
Thanks,
-Dharma
Solved! Go to Solution.
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06-28-2024 03:49 AM
Hi @Dharma Liyanage I believe you are using UI Action to create a case from HR Case. You can configure Create case UI Action to fetch HR service & subject person's name field value to Case form.
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06-28-2024 03:49 AM
Hi @Dharma Liyanage I believe you are using UI Action to create a case from HR Case. You can configure Create case UI Action to fetch HR service & subject person's name field value to Case form.