Watch list users not seeing few cases
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03-24-2025 03:29 AM
Hello,
Watch list users not seeing few cases. What could be the issue?
Watchlist user has sn_hr_core.basic role which means they would have access to all HR cases but still few cases where they are added as watchlist they are able to view.
TIA
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03-24-2025 03:55 AM
Hi @si21 ,
I think the users don't have Read Access to records on the HR Case Table.
You will have to create a Access Control to Give Read Access on the Record Level to them when they are part of the Watch List.