What HR Use Cases Are You Exploring with AI Agents?

[Jamo_]

Hey everyone,

I’ve been digging into AI Agents in ServiceNow, and a lot of the most common (and out-of-the-box) examples are in the HR space; things like onboarding, journey efficiency, and lifecycle event management.

That makes sense as a starting point, but I’m curious what else people are seeing as they explore the world of AI.

• Are you experimenting with agents beyond onboarding — maybe around employee relations, policy questions, or case deflection?

• Do you see opportunities for agents to streamline cross-departmental processes (like HR + IT or HR + Facilities)?

• Or are there completely new HR use cases emerging that you think will gain traction once the technology matures?

I’d love to hear what’s working, what’s promising, and maybe even what hasn’t panned out.

Looking forward to learning from the community.

[GlideFather]

Hi @Jamo_,

I’m currently on a project for AI Agents in HR and ITSM scopes.

the main focus is on Now assist agent - when user asks something, agents responds with resolution plan (based on knowledge articles and similar incidents).

if it is okay, chat ends.

if not, user can decide to raise a case, create an incident or connect to live agent.

there are many bumps on the road but this is what we’re now trying to achieve