What is "Applied Max Capacity" in awa_agent_capacity table

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sanga2
Tera Contributor

‎08-07-2023 12:34 AM

HI All,

 

I want to know what is "Applied Max Capacity" of an agent in awa_agent_capacity table. Does it define the maximum number of interaction chats that can be assigned to an agent?

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SANDEEP28
Mega Sage

‎08-07-2023 02:15 AM

@sanga2 "Applied Max Capacity" indicates maximum number of interaction chats or cases can be assigned to agents. This value comes from "Default capacity" mentioned in the "Chat" or "HR case" Service channel. 

 

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SANDEEP28
Mega Sage

‎08-07-2023 02:15 AM

@sanga2 "Applied Max Capacity" indicates maximum number of interaction chats or cases can be assigned to agents. This value comes from "Default capacity" mentioned in the "Chat" or "HR case" Service channel. 

 

SANDEEP28_0-1691399611257.png

 

 

SANDEEP28_1-1691399675500.png

 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

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Nidubrolr
Tera Contributor
In response to SANDEEP28

‎01-31-2024 02:00 AM

How the data is auto populated for that field?

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