Hi Experts, trying to find a way for adding a new left side panel tab to populate related kb articles to the case page in hr agent workspace, i see option to do that via the ui builder contextual, and other suggestions under the contextual side panel...
Out of the box, you can add a Stories related list to the HRIT Case form so you can create a story directly from the case.What I have not been able to figure out is how to create a reverse linkage from the Story back to the HRIT Case it was created f...
I would like to create a booking form on ServiceNow. The only catch is that I would like it to have a lucky draw, or random draw function such that if a few people have selected the same time slot, the system will do a random allocation to one person...
How to remove Remove bulk user passwords using encoded query in background script. Encoded query is: user_password!=^active=true
Can we modify or create notification to article author when an update is done. Article updates should send a notification to Knowledge Article author that there was a change done in the article.
Hi Team,I am facing a wierd issue, we are populating the knowledge articles from a knowledge base on service portal,on search the articles are showing up but when click on the articles to open, "No record found " .
Hi All,I am learning portal , i came across the two topics dynamic page variables and dynamic page titles , Can you please explain the difference and use case of each Thanks in advance
Hi Team,I have migrated bookmarked table records from different instance but when i am impersonating the user who has bookmarked any articles but its not showing in their favorite. could you please help me with this. how this works.Thanks
Hi All,Whenever agent comment on hr case , system send notifications to the end users. End users replies back in the email it is available in the case but agents don't receive the notifications. Please suggest any way so that agents get notified.
Hello everyone, After created a HR Task and assigned to user with E-Signature. In the ESC, My Tasks can not load the PDF file and show that message. Can can't find what is missing.
We have ServiceNow HRSD and we are looking, high level, at implementing position control within out org. I’ve heard that using the following two out-of-the-box tables is how ServiceNow recommends to do this: - Jobs Table — to track all the jobs (whi...
Hi All, I have two instances: 1) ITSM on one instance 2) HRSD on another. When on HRSD instance and agent is working on a case that is not really an HR Case, I want to give the agent a UI Action ability to create an incident but create the incident...
We have enabled the document viewer for case attachments, but have found an odd behavior that I am trying to track down the source of: When a fillable PDF (with fields completed) is attached to a case and the agent clicks "view" under manage attachme...
how to make attachment read only for specific group user in servicenow?
I created an activity and the task template of the activity is a HR task template. The HR task template is of type: mark when complete. I choose the due date of the task as 5 days before employment start date.Now i want to send reminder email notifi...
