Generative AI
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
Forum Posts
User Feedback Analysis
Hello Everyone, Today on our ServiceNow HR platform, we have multiple surveys - CSAT and NPS- designed to gather feedback from end users. Other than ratings, survey respondents can also put in comments to explain their feedback.As the number of comme...
Security restriction on Transform maps, HR SOAP services tables for Import_admin role users
Hello Team, We have created a separate group and added import_admin, import_scheduler roles to the group.But when they try to access the below-mentioned groups, the following error is displayed to the user:. Can you please help me to fix this issue?
How to we apply client script to hr agent workspace
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
Resolved! The Catalog Items in HR Service catalog have suddenly disappeared for the non-admin users.
Dear all, The Catalog Items in HR Service catalog in Employee Service Center have suddenly disappeared for the non-admin users. One of the last updates that was done is: Exporting a catalog item as an xml, deleting the delivery_plan id in the xml a...
How ReadOnly group can see email in Activity log?
How ReadOnly group can see email in Activity log? I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.
Helping to revamp HRSD that has already been implemented.
Good day! Any help with HRSD - managing enhancements and operations and maintenance (O&M) tasks as incidents to a more structured approach. What is a good approach to processes for requesting enhancements and incidents separately. Thank you!
I updated hint text for 'Wait for' field by personalizing the label.
Hi All,I updated new hint text for 'Wait for' field by using the label. but still, it is showing previous hint text only. Can anyone help me on this?
Out of Hours message not coming for chat queue
We are not able to see the Out Of Hours message for chat queue, Instead it is routing to agent in Non-working hours.
Regarding Date Calculation
How to calculate the (expected end date - 1 calendar days) in service now and provide the code for it?
Dropdown field should only be visible for employees with HR profiles.
Hi Everyone,I have a dropdown field called Onboarding discrepancies but thisI have created this field “Onboarding discrepancies“ in generic look up table and getting this through reference qualifier and I having the script include to get HR profiles...
VA chat Articles visibility :
Hi @Mark Roethof and all. As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to...
field Hints are not showing up on hr case form agent workspace.
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
Resolved! Menu Item Condition Based on user record field value?
Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...
I have to send notification prior 15 minutes to change request planned start date.
Hi, I have to send notification prior 15 minutes to change request planned start date. I have created attached screenshot things. Can you please correct that. Regards, Nivedita
