What is the benefits of topic categories & topic details in HRSD though portal and backend?

[Sai sirisha]

Hi, 

Anyone can reply my Question.

Thanks & Regards,

Sai.

[Harish KM]

Hi watch the below video to understand

https://www.youtube.com/watch?v=1vDI-y2xltU

[Community Alums]

Hi @Sai sirisha ,

I'd recommend reviewing the HR Centers of Excellence 101—What are they and why do you need them? post as a starting point to understand the COE structure. This also mentions the recommendation to stay within the provided COEs as much as possible.

HR services are categorized under one of the HR Centers of Excellence (COEs), which are part of a data model that organizes HR data, services, and processes by functional discipline.

Each COE is an extension of the HR Case [sn_hr_core_case] table, and each COE is further organized by HR topic category and detail. Before you begin configuring the individual HR services, determine which COEs you want to use, and then create or modify the appropriate HR topic categories and details for each COE.

Create or modify an HR topic category to define the first-level of categorization for HR services. Each topic category is associated with a single HR Center of Excellence (COE).

Create or modify an HR topic detail to define the second-level of categorization for HR services. Each topic detail is associated with a single topic category and HR Center of Excellence (COE).

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi @Sai sirisha ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[John Zhang1]

Both Sandeep and Harish have provided you good information.  I have few slides (attached) from my presentation to my business partners, which can help you to understand the relationship among Topic Categories, Topic details with HR Service, COE and HR Case.

Both Topic Categories and Topic details are used for both the portal and backend to configure HR Service to support HR case creation.  

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct.