Resolved! Knowledge Update Report
I have a report that shows knowledge updated on a monthly basis. Just wondering if retirements are considered updates?
Forum Posts
HR Benefit Plan redirecting to knowledge articles
Hi Everyone, We're using the HR Benefit Plan list (sn_hr_core_benefit_provider) and andsince we have knowledge articles existing for the listed benefits, we'd like the links in the list to redirect to the selected article - has anyone tried this sol...
HR Benefit Plans list - possible to add attachments?
Hi Everyone, We're using the HR Benefit Plans list (sn_hr_core_benefit_provider), but for some benefits employees would need to download and complete forms (e.g. to agree for salary deductions) - is it possible to add attachments to records in this t...
Resolved! Exclude Employee relations cases for Subject of Allegations
Hi Team, We are working on employee relations cases where in related list - Case Participated we can set Subject of allegations and subject of allegation user should not be able to view that case. Do we have anything OOTB to implement like this. Rega...
How to hide or disable Response Template and Fulfillment Instructions on HR Agent workspace
Is there any way to hide or disable Response Template and Fulfillment Instructions on the sidebar of HR Agent workspace (configurable)?
want to stop this pop up when creating HR ER case
login to HR agent workspace and create new HR ER case , below pop warning comes up " The involved party is not associated with the specified case" need to stop this pop-up any idea? thanks,Chaithra
Why depricated General HR Inquiry VA topic?
Hi, I am reviewing OOTB pre configured Virtual Agent topics.In the Docs, the VA topic of General HR Inquiry was depricated and no longer available as a predifined topic.Do you know the reason of this?Is there any altenative topic released? It was t...
Resolved! Issue with Workday Integration for Fetching Job Profiles
Hello @Susan Britt, @Ankur Bawiskar , @Uncle Rob , I am encountering an issue with our Workday integration when fetching Job Profiles. We are utilizing out-of-the-box (OOB) flows, specifically "Get Job Profiles" and "Get Job Profile Service."Upon run...
Resolved! Need Help with Changing the auto-populated value of HR Case Short Description
Happy Friday all, I have a situation that I need expert and technical help with. I have just created an Employee Relations form, which when submitted from the portal the short description reads: Team Member Introductory Period Review case for John Do...
HR Cases - Change state with additional comments
Hello, I am working with HR Cases and I saw that when the state is "waiting for customer response" and we insert a new comment in the "additional comments" field, the hr case state changes to "work in progress". Where is the script that is doing thi...
Unable to select Skills in Employee Center
Hi Team, We are unable to select any skills by clicking on the below button. By clicking on the button it says, No Roles specialities have been added for this role. Please guide how to add roles/skill to this skills tab
How to change a field style color
Hello everyone, I'm working on incident table, and I want to change the service field font when the priority changes. Meaning, if the priority is critical, I want the service field font turn in red. But my code is not working : function onChange(c...
Resolved! Populate date and time depends on choice
I am working for Record Producer (RP table is HR payroll case) for workday integration for HRSD 1. variable is What date/dates is this request for? and logic is If selected date is within 2 weeks of today's date and the choice is Vacation. Then disp...
Resolved! Automatically Generate a PDF Document and Save to HR Case
I have created a PDF Template included with an HR Service. I have mapped the fields on the fillable PDF with answers provided via Record Producer and HR Service. Upon submitting the Record Producer and viewing the resulting HR case in a ‘Work in Pr...
Resolved! Response SLA not triggered for the cases
HI All, We encountered an issue where the response SLA is not triggering for few of the cases, even the cases are satisfying the conditions of the response SLA. Can someone provide your inputs here on what could be the reason for not triggering the S...
