I have created a Approvals list category in the HR Agent Workspace and My approvals list so HR Agents can see their approvals in the list. It is working as expected for admin users. I have mapped the list to one of the OOB audiences (HR-Case Reader w...
Hi All, I am new to this community. We have recently deployed ServiceNow in our business and are still learning things. I have a query regarding Child cases and how ServiceNow reads them. Just for your information, we are using Case module and not th...
Hi everyone,I'm trying to implement the HR Knowledge Base in the ESC Pro portal for a client. I’ve already added HR catalog items, and now I want to integrate the knowledge base as well.I’ve added the knowledge base to the portal and configured the s...
Hello ServiceNow Experts, I need to change the information that are presented on the Contact Card that is visible in the Create Case page in Workdpace, this one:
Hello. We are using the "mailto" option in emails for users to approve/reject items (i.e. the user clicks the link to approve, it opens a new email that includes "approve" in the subject, the user sends the email back to Service Now and it's process...
Hi everyone,I'm running some tests in a PDI to understand how alumni roles are assigned. I’ve already figured out that they are triggered based on the Employment End Date and Employment Type fields. When the contract has ended, the user automatically...
Hi there. How do I change the banner image or background image of a knowledge base portal? Please refer to the attached screenshot. Lastly, how do I change the black text to white or any other colour?
I created a UI Action called "See Review", which is designed to display only the records in the list where Work Notes contain "Review".I have checked only the "List Banner Button" option and disabled "List Action". Additionally, I removed the script ...
This question is not around technical functionality, but more around best practices & governance. We are expanding our knowledge articles to a new workplace in Mexico. I am reaching out to other customers of ServiceNow who have multiple languages in ...
Hello Everyone. I'm having issues in the Agent Workspace after upgrading to Xanadu. The tooltip on the side panel is not displaying after hovering my mouse. I just wanted to check with everyone if they've also encountered the same issue? Below is a s...
I have looked all over this site in hopes of finding a quick reference quide on:Service RequestsIncident Management RequestsProblem ManagementChange Management Asset Management When this tool is rolled out for new accounts a majority of employees are...
Hi all, Is there a way to remove the Interactions tab from the Case Creation Page (Xanadu release)? Thank you in advance and best regards,Victoria
I am trying to add a table name in sys_properties.list table for TNI properties sn_ni_core_equipment.table but unable to save it it troughing error can anyone help me please
Hi Team,Delegate functionality is working fine, user is able to see the approvals of his delegate in the portal view.But the same user is not able to see in the agent workspace view. In the agent workspace, if i select "My Approvals" its showing only...
Hi everyone, I don't really understand the behavior when I retire an article and choose to replace it for another.For example, if I retire article KB123456 and select yes to replace it for article KB999999 what happens?What is the behavior?See the pr...
