Resolved! How to remove search box from employee service center portal header
Hi, I would need to remove the search box from the esc portal header. Could anyone help me on this please ? Thanks KR Agathe
Forum Posts
Email not triggering to opened for
Hi, In my PDI, for "Opened For Case commented" notification I have checked include attachment field. So that the attachments which are added in hr case when commented it has to trigger to opened for person when I check in sys email table it shows it ...
Enable the "is One of" operator in column filter within the HR Agent Workspace
Hi team, How can I configure the column filters in the HR agent workspace to include the ' is One of ' operator , allowing users to filter records based on multiple selected values within a single field? Thanks you!!
Oracle Cloud HCM Spoke - Oracle HCM Extracts in Spoke Module
Hi Team,We are implementing Oracle HCM with Servicenow HRSD as a experience platform on top of Oracle HCM. We are leveraging the delivered OOTB Oracle HCM Spokes for standard field Integration with HCM. There are some derived employee fields in HCM w...
The message "Case was transferred from" does not appear in activity
Hi,After executing a transfer case using the method to transfer to a new case number, the message confirming the action does not appear in the activity log. Has anyone experienced this issue before and found a solution they can share with me?
How do I create a filter for case reports on a dashboard that breaks down by COE?
I can do a pie chart that is grouped by the dot walked COE (sn_hr_core_case.hr_service.topic_category.COE). I can even use this chart as filter on the platform analytics dashboard, but if I try to directly create a filter for the dashboard, I cannot ...
Remove ability for HR Agents to be able to create a new task without a Parent Task
Hi ,Currently there's an option NEW to create a task via Agent Workspace, this allows HR Agents to keep a stand alone task and so need to remove the option so tasks can only be created from an HR Case. could you please help how to remove this ?Thanks...
Resolved! Localization of Global description and Rich Description in the HR task template
Hi, I'm looking for ways to display the Global and Rich description in the HR task template in the logged in user language.Can someone please suggest on this how to achieve it. Thanks,Lakshmi
Assignment group not autopopulating correctly in the HR tasks
Hi , I have created a life cycle event with activities and using the same HR task template for those. But for some HR tasks as per the template created the assignment group is copied from parent Life cycle case but not happening for others. For some ...
Unable to crate HR Case from agent workspace
Hi I am trying to create HR Case by through of Hr agent workspace, once I open workspace click on + icon then click on "Create HR Case". Then showing below error "The page you are looking for could not be found". I think this page is not in our inst...
Average CSAT SCORE BY MONTH
Need to create a report on AVG CSAT score by month
Tracking external quick links
Is it true that we are unable to track external links on ServiceNow? That we can only track quick links internal to ServiceNow?
Favorites functionality in service portal
Hi,I can see favorites functionality in record producer and knowledge article. I want this function to implement on quick link table in portal. How can I achieve this?. Thanks in advance
change approver when approver not available
helloI have implemented a flow that initiates an approval request whenever an HR case is created for a specific HR service.I would like to inquire about the available options in the event that the designated approver does not respond, for example, if...
Resolved! Script returns undefined for reference value
Hi Team,I was learning on scripting where i had uses case to fetch manager (reference to user table) in HR profile and populate on filed on other scoped table var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f...
