HRSD - Link added in response templates is not carrying over to the clipboard. For eg , the link is there in response template however when the template is copied to clipboard to populate the ticket with this response, the link is lost and HR agent h...
Hi ,I want to modify default the filter for "Cases for Subject Person" and "Cases for Opened for" on case creation page on HR Agent Workspace.Can you provide me with the link or code to do this.
Hi Team,I am facing Unique Key violation detected by database issue.can any one please help me to fix this issue.log:FAILED TRYING TO EXECUTE ON CONNECTION glide.3 (connpid=112795): INSERT INTO task (`made_sla`,`upon_reject`,`sys_updated_on`,`task_ef...
Hi Community, we are getting Number on Record Title on Configurable workspace we are trying to display Task summery instead of number. please let us know the possible solution. Thanks & Regards,Dileep Varma.
I have a requirement where when after the case is created and then the assigned to is assigned or is changed then there should be a message or a pop-up to change the service, category & sub-category if needed. How can this be done? Thanks in advance...
Hello,If I add one add attachment on the catalogue form in the portal. Multiple attachment is getting attached on the Sctask How to limit or restrict this ? Currently I have created an After BR on sc_task table. And in advance var attachment=new Glid...
I understand there is User Experience Analytics, Conversation Analytics Dashboard (Deflection Topic Block), Content Analytics Dashboard, HR Success Dashboard Indicators, Self-Service Analytics (Activity Patterns), Performance Analytics (Automated Ind...
1. In Lifecycle Events Configuration - I know we can configure Activity Sets and Activities - But how are they triggered, is there a flow or multiple flows (e.g. Onboarding) 2. Start Date change in Onboarding - There is a separate HR Process/Record P...
Hi experts,Our agents use Clone HR case UI action. After cloning case, work note gets updated with the parent case number.But there is no track of how many cases are cloned or what is the parent case number.They need a report for this scenario. I hav...
Hi, I'm looking for more details on "HR Criteria" and "User Criteria" and how they are used in ServiceNow. Also if a user is part of HR service then is the user supposed to sync or be part of the User Criteria as well? How are they used in different ...
Currently, I have a record producer on sn_hr_le_case table. If user submits the record producer request on ESC portal, it will create HR Lifecycle Event Case and trigger lifecycle event.I want to submit an anonymous request (without anyone to know wh...
Hi Folks! While setting up a lifecycle event, I ran into a problem where, depending on the conditions, I had to create more than 150 activities/tasks for my LE. This required me to create more than 50 activity sets, which takes time to submit the cas...
Hi, I have to send birthday notification to employee. I have written schedule job script and date of birth is type as date field. I have tested that script and I'm able to get birthday, birthday day, birthday month value, it seems it is having issue...
Hi All, I have an SLA triggering twice on some incidents and can't narrow down the cause of this (it only seems to be happening on a sickness absence form and not consistently) When the case is closed complete the first SLA timer stops and the next o...
Hi, The search results do not consider the meta tags set for record producers and KB articles as AI Search is enabled.Please can someone suggest how the meta tags can still be considered when AI search is configured? Thanks & Regards, Yasmeen