CMS
Hello Team, how can I search CMS in Xanadu version of service now? Also I want to learn about CSS and HTML how it works in SNOW. I am new in service now. Any leads/suggestion would be appreciated.
Forum Posts
Performance Analytics Historical data
Hi Guys... I have an issue with my HRSD survey PA. I have created a dashboard that shows all surveys for a period. I included two jobs. One on-demand job for historical data and the other is a daily job.I want the dashboard to always include the hist...
Unable to find option for Transfer case functionality in Predictive Intelligence Flow
We are leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during HR case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system will automatically upd...
HRSD Metrics Timeline Error
Hey HRSD Community! We've wanted to look into metrics. I noticed HRSD has one OOTB metric definition 'Assignment Group Duration for HR Case'. However, it's not set to timeline. Additionally, when I do I check off Timeline and click Metrics Timeline ...
How To Translate Variable Set Title For Record Producer.
We have created "Please add the names and ages of all children in the employee's family" variable Set.Need to Translate it based on users Language.I have tried with translated Name/ fields, Translated Text, messages But Not workingPlease find the bel...
Resolved! Reports - Catalog Item
How can we create a report on a specific catalog item where we want the data to be populated based on the Variables.Catalog Item - XYZVariable - Var1 , Var2 , Var3 ,Var4 Use Case - Create a Report where the report shall have the columns , Column 1 - ...
Migration of individual lists to Agent Workspace for HR Case Management
We are planning to migrate to the new Agent workspace for HR Case Management. Will we able to migrate the existing My Lists individual agents have created to the new workspace?if so, how can we migrate?
Resolved! High level tasks for Hr migration
Can someone help me with the high level tasks to be considered while migrating HR app.
tel: link in Org Chart EC Pro
Hi Is there a way to add a tel: link to the Org Chart through cloning and scripting the widget?In the Org Chart Configuration we have set up two phone numbers next to the email, which will always be on position 2 and 3:And in the My Org Chart the ema...
Assigned to is not appearing to assigned people in MYTasks
Hello community, this HRCASE I ASSIGNED TO this person as shown in the picture:but when I check his tasked I found it's I needed assigned to him but he cannot see the HRCASE on his my tasks in Employee Center
Survey Repeat Interval triggered by Lifecycle event
Hello I am using Lifecycle event to manage Transfer Request.In the lifecycle, there is a Survey for manager.In some cases such as organization change, a manager has multiple transfer cases for his employee. Then manager recieve multiple survey reques...
Onboarding Portal - any out of the box solution?
Hi All, We just purchased for the Human Resource Enterprise license and are looking into launching our onboarding journey. However, can't seem to wrap around a few things / best practices around a pre-boarding portal.Is there a separate out-of-the-bo...
Resolved! Create ACL display Record for custom field List
Hello everyone,I have created a custom field with type List in the table HR Case[sn_hr_core_case] and I have created an ACL to set if the logged in user in the List can read the Record. but it doesn't work.Please someone help me.Thank you so much. He...
Create Interaction button is Greyed out
Hi Team, I'm trying to create a interaction in case agent workspace, after entering all the required fields the create interaction button is still greyed out even for admin users. Can anyone help on this. Thanks
How to Translate Record on Table ?
Hello community, I have records on the table and I want to translate them to French based on reference in my record producer There's a table for Leave type, when I did navigate to it I tried to see if there's somehow I can translate those records I...
