When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
Forum Posts
Anyone implemented formal Response Template guidelines, governance, standards for template creation?
We have created an author instruction guide for creating response templates but were wondering if anyone put together a complete structure around creating and using these templates on a regional and global scale? We are now working on standardizing m...
HRSD:Employee Document management: Retention Policies: Default (indefinite)
Hello Team, I have requirement to keep retention period of policy as "Indefinite" and it should be applied to "All Countries All users" Once I've created Document type, default retention period will be created for that document type. This default ret...
Create incident UI action
I am not a developer by any means, and so I need help! I need to create a UI action on the HR case table, where users can create an incident. When I click the ui action, nothing happens. This is how it's currently configured. What am I doing wrong?
Create field on sn_hr_core_HRTaskTemplate table
Hi, I want to create fields on sn_hr_core_HRTaskTemplate table which will show when you click on "switch to new UI" button on sn_hr_core_template table.How can i achieve this.For eg - i created a choice field on sn_hr_core_template but its choice not...
Setting the Involved Party Type from the Report Misconduct Record Producer
Hello! We are in the early stages of implementing the HR Employee Relations scoped application and we are on Utah. One of the requirements is related to the Report Misconduct record producer and enhancing the translation of the "Please list the empl...
Resolved! Track Rejected HR Cases
I would like to report on, or track HR Cases that have been rejected by the customer. One idea would be to create a field on the HR Case table that shows the number of times a case has been rejected. I am having difficulty figuring out when the custo...
Variable editor not showing in the HR Case form
Hi all,I need help with one of the requirements. The Variable editor is already added to HR Core Case table and some of the cases with different record producers are showing it properly.For a specific record producer, I updated with a UI policy to hi...
UI page button is not working on HR case
HI All, We have an issue where in one of the HR agents is not able to create document tasks under HR case when a button(initiate document task(s)) on UI page is clicked, while the other hr agents are able to create the tasks. Could you please help on...
How to change header menu position on esc portal
Hi All,I want to change the position of Header menu from right side to left side, near logo. Is there any way to achieve this.I have cloned the header menu and edited the css but its not working.
' details' tab
Good-morning everyone, does anyone know how to populate the details of the form when a requestor submits a case on the front end? Once the user submits a request, I want the details tab to capture what was inputted on the form itself.
Decripted Password shows admin user but not showing for other user !
Hi Team,I have created 2way password field and UI action button (show password).once the button is clicked the password need to be visable.the issue is I have add the condition the show password is visable for admin and corpa team.but as admin user I...
Date Format for HR Document Templates
Hi everyone, I am having an issue where the date is being added to our HR Document Templates in the format "DD-MM-YYYY" (e.g. 19-05-2023), but I need in the format "DD MMM YYYY" (e.g. 19 May 2023). Is there a way of getting this format from all date ...
URL in an Email notification to portal view of a HR Task
Hi I want to add a link in an email notification for a HR Task that takes the user to the task in the HR Portal. I have found the ${URI} field but when you click on this it just takes you to the back end view. We don't want our colleagues using back ...
Getting Badge Count displayed for Journeys Menu Item in the Header Menu in Service Portal
Requirement: When in the header, the journeys link will populate a badge count similar to my tasks for a user with active journeys that are associated with (employee, owner, or mentor).As shown in the screenshot, we have a badge count displayed in My...
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