what is the OOB configuration between state mapping of HR case and HR tasks in ServiceNow
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‎02-11-2025 06:06 AM
HI, when HR case is set to closed complete, the HR tasks attached to the HR case is set to Closed incomplete if they are open. Is it OOB behavior, if yes, can you please help where this is configured
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‎02-11-2025 06:19 AM
I believe it's not OOB and something custom solution is doing this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader