As per the OOTB behavior, if the Parent Case is Closed Complete/Closed Incomplete/Cancelled. The child cases gets auto-cancelled. However, We received the requirement to "Child cases should NOT be closed when parent case is closed" so i wrote a after...
How can I prevent a user from submitting a new HR Case via record producer "Request move", if there is still an open HR Case for "Request move" for this user? So only 1 open HR Case per user for a specific HR Service can be possible. Thanks in advan...
Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.
Hi folks, Having some issues with using the Collect Employee Input HR task on one of our HR Services. I am following the instructions from the docs site here. The form has been designed with the questions I need to get a response to (in this example ...
as a fullfiller i should recieve the notification if requester add comments on the select case. as a requester, i should recieve the notification if fullfiller add comments on the selected case.
Hi I want to make "are they approved" field set visible only if "new positions being considered" is "Yes".This is on case creation form.How can I do this . Thanks
Hi All, I have tried adding the time to the DATE field using the below code, but i see that this is not working for me. Could anyone help me out if i was going wrong some where in the code. CODE: Here the lastlogin field type was DATE. var date = cur...
In HRSD, how to allow a HR Agent (sn_hr_core.basic)to update the topic category,topic detail and HR Service on the HR Case form
Hello, I am creating a new life cycle event for onboarding users and wanted to know if there is a way to make an activity wait for another to be completed before it triggers. I know this can be done in the activity set but it is not clear to me h...
Hello All / @Ankur Bawiskar / @Hitoshi Ozawa , Try to create onBoarding process in HR module. 1. what's inputs are require apart from this ?(Emp name, joining date, experience, skill etc) 2.Need to install plugin lifecycle event management or any o...
Hi Team, Need help in one of the issue. when we cancel a case and click on "ok" after entering reason for cancellation - pop up window is not vanishing. We need to click elsewhere in order for it to vanish - state is getting updated though . Here i...
Hello All, In our instance ,i have tried for bulk case creations. i am not able to find out records as per request and state shows Ready. After creations record are shows in user table or Hr profile table ??
Hello, Can someone explain what the lines of code bellow mean in the script include sn_hr_core.hr_Profile? Why is this even needed, what is the purpose of this? hr_Profile.prototype = { initialize: function(_gr, _gs) { this._gr = _gr; ...
Do any one Know how many modules, Functions features are there in complete Human resources would like to make complete list of features and functionalities of all modules and spokes in ServiceNow.
hii, I have to create report for incidents and requested items whose SLAs is greater than 50% but in task_sla table SLA diled is not defined for this I have to bring out the SLA field from the hr case to table. I created a database view with tas...
