HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ERROR: HR Service is in valid for subject person.

Hi Everyone, While I am raise a new HR case from portal, I am getting an error message like "HR Service is in valid for subject person", I referred few of the questions here but I couldn't find the exact solution for this, Please suggest on the same....

Sanjay33 by Tera Contributor
  • 1879 Views
  • 9 replies
  • 1 helpfuls

Resolved! Checklist for HR task

Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...

gowdash by Mega Guru
  • 4102 Views
  • 4 replies
  • 0 helpfuls

COE Security rules not working

Hi All, I am trying to create a COE Access control policy to restrict visibility of talent management cases to only few groups. the issue is even a user who is not part of the groups defined in coe acl rule is able to see those cases.  1. Will COE ac...

Resolved! Variables editor for HR Task

Dear Experts, I am looking for a way to add variables editor on the HR Task, I configured the formatters in System UI, but it is not working. My requirement is like below. The user submits a record producer to create a caseHR Task 1 is created and as...

gowdash by Mega Guru
  • 1770 Views
  • 5 replies
  • 1 helpfuls

HR Profiles automatically getting created

Can anyone help how to stop the HR Profiles creating automatically in the Service Now system: Requirement : HR Profiles should be created only by admin and user_admin  I found one business rule and one client script and deactivated it but even though...

Vamsi Priya by Kilo Contributor
  • 2406 Views
  • 17 replies
  • 1 helpfuls

Resolved! Generate a PDF from a document template (HTML)

Hi all, I'm trying to generate an HR document template from a UI action using the instructions on the documentation site. The documentation states that a UI action can be used to generate the PDF. However, I can't find any real examples of where this...

Resolved! SLA Definition: To which User field is Callers Timezone pointing?

If we create a SLA Definition for HR Case for the field Timezone we can select the option "The Callers Timezone".On HR we have 3 User fields: Openedy By, Opened For, Subject Person. Whose timezone will be used on the SLA option "The callers timezone"...

Niclas by Giga Guru
  • 1660 Views
  • 5 replies
  • 6 helpfuls

Resolved! Disable creating HR CASE for external users

When clicking on "Create New Case" Opens a page and shows an option for "Skip verification for external individuals or anonymous employees" Is there a way to disable this as we do not cater to such functionality and would unnecessarily add to the com...

Pooja Singh3 by Tera Contributor
  • 1319 Views
  • 2 replies
  • 2 helpfuls

Resolved! Why Do Knowledge Article Attachments Only Download as PDF?

When we attach documents to knowledge articles, whatever file type we attach, users can only view and download the file as a PDF. For example, if we upload an Excel spreadsheet into an article and click the "Display attachment" box in the article rec...

find_real_file.png