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Forum Posts

Offer Letter Generation and where it fits in Onboarding

I have been working on implementing an Offer Letter HR Service and so far it works pretty good on it's own, but I wanted to get some input on how others think it would best fit in the Onboarding lifecycle. If we need to candidate to sign the offer le...

alijubran by Kilo Expert
  • 3775 Views
  • 6 replies
  • 1 helpfuls

Resolved! ACL on custom table in scoped application not working

Hi All, I have create a new custom table 'Allegations' in Human Resources: Core application which is associated to Employee Relations table (there is a reference field on Allegations that refers to Employee Relations table). The requirement is users ...

kunal16 by Tera Expert
  • 2187 Views
  • 11 replies
  • 0 helpfuls

Resolved! HRSD - Create New Case related lists

Hi , I have added few fields on a COE table so the HR agent can fill fields while creating case on the Native Create New Case page . I have followed the link below to create HR Service and and Service Table fields and new Related list . https://devel...

Mrman by Tera Guru
  • 2435 Views
  • 5 replies
  • 6 helpfuls

Resolved! [Reporting] How to show average cases created per day

Hi! How can you show the average cases created per day? I tried to do this via the Reports Designer > Selected trend type > Selected Average in the aggregation -- but a second field appears where I'm expecting I can select "created or count of cases"...

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By default what information is pushed to third party HR Applications with an outbound integration? By default what information is pulled from third party HR Applications for inbound integration?

By default what information is pushed to third party HR Applications with an outbound integration?By default what information is pulled from third party HR Applications for inbound integration?

Close child cases when parent is closed

In HR case, when parent case state is changed to closed complete, if any of the child cases are not closed, then error/info message has to show up saying child cases are not closed.  This has to happen without scripting. Any suggestions on this? 

Deepika28 by Tera Contributor
  • 2777 Views
  • 9 replies
  • 2 helpfuls

How does HR Criteria handle more than one condition

Under HR Criteria you are able to add more than one new condition.  I have made this change, but it does not seem to be accounting for the new condition.  Do these act as "OR" or are they "AND".  We added two as they are off of different tables.

amyschlosser by Giga Contributor
  • 1851 Views
  • 6 replies
  • 1 helpfuls

Resolved! how to create an VIP user?

I am using HRSN, and when I check the HR Cases, I get this page with some 'VIP' users in red.  May I ask why they are VIP users and how to set someone as an VIP user? 

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Georgina by Tera Contributor
  • 6524 Views
  • 6 replies
  • 11 helpfuls

Topic detail & HR service Best Practices

Wondering how others determined what Topic Details and HR Service option to make available for use for their companies use of servicenow. When we began using servicenow it came pre-loaded with some HR related Topic details and HR service options but ...

nthipol by Tera Contributor
  • 3084 Views
  • 3 replies
  • 5 helpfuls

Resolved! How to add a new custom COE?

Is it possible to add a new COE to the HR application? I understand there has to be a table for the new COE, but how do I get the new COE in the COE drop-down when Case Creation form comes up?

georgescholl by Kilo Contributor
  • 1911 Views
  • 1 replies
  • 1 helpfuls

Lifecycle Event Notification is not send

Dear Community,   I have a question regarding the notification created by a Lifecycle event. I followed the steps described here: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-lifecycle-...

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MAX17 by Tera Contributor
  • 1614 Views
  • 6 replies
  • 1 helpfuls