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Flow Designer Not Loading

Hello, I'm working in Flow Designer, and I ran into an issue where the flow I was working on froze, and I couldn't make changes. I tried to close and reopen the flow, and now it's stuck on processing and won't open. Only one flow is affected, and I'm...

tglass by Tera Expert
  • 2380 Views
  • 3 replies
  • 2 helpfuls

HR integration how to connect to Successfactors

Hello!   I try to configure the interface between SuccessFactors and ServiceNow by using the HR Integrations Application.   I now followed the instructions on https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources...

Max10 by Mega Contributor
  • 2797 Views
  • 19 replies
  • 6 helpfuls

How to calculate business duration in metric definition

HI All,         Requirement is to calculate business duration when HR case is moved from work-in progress to closed complete, I am getting correct duration but not business duration. I am getting business duration is 0. Below is the script. var state...

How do i make Work notes by default on case form

Hi All - I have a requirement to make work notes as by default all the time in the case form. so, I have written below client script to make it default but it's not working in some scenarios.   Type - Onload, table - sn_hr_core_case function onLoad()...

sush_s by Kilo Explorer
  • 952 Views
  • 2 replies
  • 0 helpfuls

Resolved! Difference between Employee Service Center and Employee Center

I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook. While looking at this, I want to train myself in this new product and see if there's any available courses on NowL...

Vegard S by Kilo Sage
  • 7103 Views
  • 5 replies
  • 11 helpfuls

Add and Remove legal hold

I want to make the Add and Remove Legal Hold functionality (UI action) available for some users with sn_hr_ef.document_writer role. When I checked on the documentation, it says in order to access Add and Remove legal hold ui action, the user must atl...

Rajarathinam by Giga Contributor
  • 1963 Views
  • 3 replies
  • 1 helpfuls

Resolved! HR Case auto-assign based on incoming email using Inbound Action

Hey SN Comm! I am looking for some help with an inbound email action. Aside from utilizing the Predictive AI Auto-assign feature in SN (I have a Case open with HI as there is an issue with ours), I want to build out an inbound action to start testing...

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