Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR

Pooja Gupta4
Kilo Contributor

Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR Agent workspace. 

7 REPLIES 7

Rishabh13
Kilo Expert

Please refer to this link: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/concept/using-email.html#review-draft-emails

 

Mark my answer helpful if correct.

Thanks,

Rishabh

Dominik Simunek
Tera Guru

Email drafts are stored in "sys_email_draft" table. You can access them in the classic UI under Email Client > Email Drafts. Or you can add List into your workspace to enable users access their drafts.

Hi Dominik, do you know if agents will need special access see draft emails? or they only need to add custom list for Draft emails? Thanks!

Hi, they should have read access to email drafts authored by them. You can always check ACL on the table "sys_email_draft" and test it. But as I can see, user with the role "email_composer" (baseline contained by itil, and I assume same for HR agent role) can read drafts authored by them (see screenshot).

Obviously, due to that, I would recommend to add "module" or "list" named "My draft emails" with condition "Author is (dynamic) me" so that the list contains only what they can read.

DominikSimunek_0-1715153891902.png