Hello, I am working on our portal preparing for the Utah upgrade and I noticed we currently use the HRJ widgets on our HR Case overview page, but there are also HRM widgets that seem to do the same thing but have a better UI. We are using the EC The...
Hi All, I want to remove the activity tab available on the TO-dos Page , We only require details tab . Please suggest on how I can remove this . Please help and share your valuable suggestions.
Hi Everyone,We have a requirement that the reports shared to a group should be readable only and not editable, the groups to whom the report is shared should have access to share and create reports but not edit it. Currently the groups to whom the re...
We recently implemented the ER module, and there is some concern about potentially inappropriate comments added to the additional comments vs. work notes. We have had a couple of situations where a comment was added that should have been a work note...
Hi,I'm created a record producer with some variables but I wanted some of those variables to be accessible depending on the user preferred language. For example variables A,B,C should only appear if user's preferred language is English and variables ...
Hi Everyone,I wish to know how can i get a variable editor on HR task that has all the variables copied from HR case, the Target table for the record producer is HR case but apart from HR case i want agents to edit the variables from HR task as well....
Hi everyone!! I am new to ServiceNow and ATF . I am planning to create an ATF test for HR case Creation. Currently I do have atf_test_admin , atf_test_designer roles but I am not able to see some roles in the dropdown like “sn_hr_core.case_writer.” ...
Hello all,I have a requirement where i need to add text "please enter details" in one of the variables of record producer. This text should be greyed and should disappear when the user starts filling the details.This is just like the date field where...
Hi Team, I created a Ui Action called 'Create Knowledge' on HR Case Table . after clicking the button it redirects to the article URL.But my customer wants it to stay on the HR case page and display a info message like"This Knowledge Article:KB00100X...
Hi,I have a requirement to populate the pdf form based on the data in record producer.Can anyone lead me on the step on how to achieve this? I created a HR Service, Record Producer, HR Document TemplateBut I am not sure how can I link the RP and the...
Hi, I have to auto assign HR case to 'abc' Assignment group. HR Service = 'Time Off/Vacation Inquiry'. Case Type = 'Military Leave' Can anyone please help me to set assignment group for this combination. Regards, Nivedita
Hi, Below are the error steps.1. Create HRIT Operations Case2. Open the created case and display the Audit History tab by right-clicking Configure > Related Lists.3. Right-click the upper part and execute Export > PDF (Portrait)4. When I reload the ...
Hi Team, My Requirement is that i need to Open an Incident from HR Case. and some fields need to be copied from HR Case to incident like description, opened for etc..and after incident is created HR Case should be closed.How can i acheive that?i thou...
Hi,I do have requirement that in record producer i am having list collector type field it should map to glid list field type on case form when we select more than options in the list collector it showing only the first selection in the case form fie...
Need to Update catalog variables in RITM. These catalog variables are stored in item_option_new table, but not on requested item table sc_req_item. These variables should get updated when record producer is submitted(same variables filled in RP) or f...