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Resolved! Virtual Agent : No OOB HR topics

After installing  virtual agent on the dev instance the oob topics for HR are not showing. Do any one have any idea how to enable oob topics in virtual agent   for HR

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Kachu by Mega Sage
  • 3440 Views
  • 7 replies
  • 0 helpfuls

HR cases restrict access for impersonate users

HI , I am restricting the HR cases records by writing a before query business rules.1.Only submitted or on behalf of can i have access to the HR cases.... My query is regarding if i am not part of submitted (XYZ person)or behalf(ABC person)  i can't ...

Munny1 by Tera Expert
  • 1202 Views
  • 1 replies
  • 0 helpfuls

Prevent Duplicate case creation which is created by Inbound Action

Hi,I have an Inbound action created, through which an offboarding Lifecycle case is being created. I want to prevent duplicate case creation if a case already exists for that leaver(subject_person). Any suggestions on how we can do this?Thanks in adv...

Gayatrin by Tera Contributor
  • 1846 Views
  • 9 replies
  • 0 helpfuls

Resolved! Collaborator Field Security

Hello,  Where all is the configuration held for the collaborators field? I am attempting to set up the collaborators field on my HR Cases (multiple COEs), but something seems to be blocking the OOB behavior. OOB, any HR Agents who are added as collab...

ErinF by Tera Expert
  • 2190 Views
  • 3 replies
  • 0 helpfuls

Principals of ServiceNow vs Workday (where they overlap)

Hello all!We leverage Workday and ServiceNow and curious if anyone out there has any design principals they lean on when they decide to design or activate new features and the capability exists in both systems out of box. The end goal is a good set o...

Resolved! How to stop autoplay of videos in Video carousal(CD).

Hello  I am using video carousel(CD) in ESC Portal. I am able to add videos from YouTube through link. But i need to upload some local MP4 videos which will not present in youtube, So i added videos to the (db_video) table and giving /video name in l...

R Akash by Kilo Expert
  • 2426 Views
  • 3 replies
  • 0 helpfuls

Resolved! Employee Form Errors

Hi Team, I'm using employee forms to collect input from the analysts/approvers, in one of the employee forms, we have 2 fields, 1st field of type choice and 2nd of type multi line text. Choice field has two values, Approved/Rejected. When rejected th...

JohnnySnow by Mega Sage
  • 1206 Views
  • 2 replies
  • 1 helpfuls