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Document Generation based on conditions

I have a requirement to be able to generate document on case record based on a field condition.Basically there are 2 templates associated and depending on a field value corresponding template has to be generated.We have already implemented document g...

snowuser4 by Tera Expert
  • 991 Views
  • 1 replies
  • 0 helpfuls

Resolved! limit the decimal value in the integer field

function onChange(control, oldValue, newValue, isLoading) {    if (isLoading || newValue == '') {        return;    }    var fieldName = g_form.getValue('hours');   //use your field name    // Regular expression to match the desired format (maximum 3...

chandan31 by Tera Contributor
  • 727 Views
  • 3 replies
  • 1 helpfuls

How to pass group approval through script in flow designer

Hi All,Actually we have created flow here we call a sub flow, so here we need mention "Approver User" , but i need to mention a group(Advisors ) , so i want mention in the script , then the approval needs to go to those groupPlease help me to complet...

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Deepika61 by Tera Contributor
  • 451 Views
  • 6 replies
  • 1 helpfuls

Lifecycle activity for team outside HR

One of the activity for onboarding lifecycle, is for a team outside HR need to answer a question (Yes or No). What type of HR task should I do to accomplish this?Where would the team go to assign the HR task and complete the  HR task?

valter479 by Tera Contributor
  • 819 Views
  • 6 replies
  • 0 helpfuls

Assignment group not visible for HR cases in agent workspace

When i click on magnifying glass icon on assignment group field in agent workspace, i am not able to view assignment group, its showing blank but when i type group name manually it works. And i am not facing these issue in incident and task. What can...

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Aijaz1 by Tera Contributor
  • 1224 Views
  • 5 replies
  • 1 helpfuls

Resolved! Is Employee Center going to replace Service Portal?

Hi everyone, My question is as per the topic. I've heard some rumors that Employee Center may replace Service Portal in the near future and that it will bring together both ITSM and HR functionalities to make one portal for everything.  Does anyone k...

Piotr21 by Tera Contributor
  • 3498 Views
  • 12 replies
  • 6 helpfuls

Reminder notifications

Hi All,Agents create a reminder in hr agent workspace , but we have observed that the reminders do not go to user mailbox. Is it possible to send reminder as a mail  to user mailbox.Thanks in advance

kali by Tera Contributor
  • 362 Views
  • 2 replies
  • 0 helpfuls