Resolved! How can we manage HR services in IT in Esc Portal?
Hi All,Actually i want change or add some more HR services to particular category in IT in esc portal So please help me to where should i edit those things?ThanksRamu
Forum Posts
Closed cases
Hi All, I have created a flow using flow designer such that after a case is closed complete , a new case should be created whenever the old case is commented. But this flow should not run for cases who have been accepted by awaiting acceptance workf...
Resolved! HR case state via email is not setting draft
Hi Team,We have created a flow to create HR cases from email. We can see that HR cases are getting created from Email but the state of HR case is always Ready instead of draft. We didn't do any mapping for state in the flow. is there anything which i...
Pass form value from UI Action to HTML in UI Page
HiI have a requirement to hide few choice values of a field based on HR Service when the button is clicked.When a user clicks "Rescind" button in Lifecycle event case, a dialog window appears and user is asked to submit Rescind reason. My requirement...
Resolved! When an HR Case is transferred to another COE, if the Subject Person replies, where its captured?
Hi, When an HR Case is transferred to another COE, a notification is sent to the Subject Person. If the employee replies to that notification email, where is the reply captured in ServiceNow? I think that replies are captured in the Activity log on b...
HR Service configuration
Hello All, Can someone let me know what is the recommendation here - why we should always map a single HR Service to a record producer. Using record producer script, we can derive multiple HR Service to an HR Case but usually while configuring an HR ...
Resolved! Question about Lifecycle Events
Would it be appropriate to configure a Recruiting process as a lifecycle event? As separate from the Onboarding process?
timezone not working
Hi All,When user select time zone form the portal , it is available only for the particular session time. When user logs off they need to select their time zone again , is there a workaround around it?
Combining of 3 Reference Qualifiers for 3 fields to one field based on logged in user
HiI have 3 fields in record producer with one name "Who is requested for", so based on the logged in user we have 3 reference qualifiers but right now they were in 3 different fields but need to combine them to only one field and that field should b...
Resolved! Need to close case when employment start date passed one day.
Hi All, I need to auto close a case when subject person's employment start date crosses one day. I have written below logic on before/update BR: (function executeRule(current, previous /*null when async*/) { var profileGr = new GlideRecord('sn_hr_...
Pass data from dialog to worknotes
Hi All,I have to create custom dialog window , i will input a value and on clicking ok it should auto populate to worknotes field . Please help on this .
Knowledge articles which are in Draft state are visible is Custom portal
Hello Community - Hope everyone enjoying your day .I'm in a situation where draft knowledge articles are visible to ITIL users in a custom HR portal.Here the problem is, No matter what role we have the draft Knowledge articles should not be visible t...
If any candidate replies with the same subject line and case number , it should update on the case
Hi All, Can anyone please help me on the below query.If any candidate replies , with the same subject line and case number mentioned, it should update on the case directly. Similar to how when anyone responds on a HI ticket, it updates on the case di...
Resolved! HR Agent Workspace - Create Case Contact Card - Change Information Visible on Card
Hello ServiceNow Experts, I need to change the information that are presented on the Contact Card that is visible in the Create Case page in Workdpace, this one:I need to show more information there, unfortunatelly this part does not take information...
Mega menu security
Hello Team,we are using mega menu in ESC Portal I have a topic ( Pay &time ), sub-topic ( Timekeeping ) and Quick links.Can we hide subtopics and quick links based on logged in user?Thanks in advance
