We are training our users to search for duplicates when creating knowledge, and also on providing feedback on an article if it is a duplicate, but how can admins manage duplicate content when not caught by our end users? Spot check obviously, but is ...
Hello -1. Has anyone done integration work with PeopleSoft to ServiceNow and if so, could you share some examples of how you're using this?2. Has anyone done bi-directional integration (where records can be changed and updated through both ends and r...
Hello,We are looking for some standard or recommended descriptions/definitions for the following states: RequestedAssignedPendingClosed Incomplete Is there a resource available with descriptions of the different case states? I found some descriptions...
I want to know whether there is any way to make multiple fields readonly together without using Client Script.
Hello Everyone,How "Employee Relations Case"(sn_hr_er_case) is different from legacy "HR Employee Relations Case"( sn_hr_core_case_relations). How can be transfer Hr services , Hr templates , Data from HR Employee Relations Case to Employee Relations...
Hello,I need a script for the following I created a report that shows Employees that have applied for vacancy in a particular department. I have created a scheduled daily email report with attached type- Excel. I need to build a Condition for the Sc...
Hi All,How to rearrange the columns of the related list in agent workspace so that it should be applicable for all the users.For eg - i want to do for child cases.ThanksPuja
Hello I have a quick question are we able to bold parts or all checklist items on hr checklist tasks? for example if I have this checklist Item could I bold the words "current activities"? Any assistance would be appreciated
Hi Experts,I have added a new contextual side panel showing a simple list of sc_2_kb records, the records are filtered to show the only records that related to the current catalog item on the hr case page in the hr agent workspace.all the related rec...
Our team is using a Catalog Item to record Separation Requests. There is a question that captures the last day of work as a date question. We get these requests in advance and cannot process them until the day they are separated. I want to use that v...
Hi All,Whenever an end user give feedback on the ka in the esc pro portal. A knowledge feedback task is created for the author , but how will the end user communicate with the author on the portal. Please help
Hi All,Based on the condition option will be visible to the select box, wrote onload catalog client script & script include. ut its not working properly.Script Include:var CountrySubjectPerson = Class.create();CountrySubjectPerson.prototype = Object....
Good afternoon, I'm attempting to use GlideRecord to read and display values from the current logged in user's HR Profile. I have the following in a before display business rule on the sn_hr_er_case table: (function executeRule(current, previous /...
I have created COE security policies for one of the employee relation service to restrict cases and it is working fine in DEV but not in TEST. I have checked all the configurations and also table ACL on both DEV and TEST, those all look same on both ...
Hello All, Happy New year!! Need some information on the below query. I have created a new custom read-only role to provide this role to few users who will have access to very few tables. I need to know what are the secured tables in SNOW that which ...
