HR agent is not able to add collaborator to the ER case
When the HR agent is trying to add collaborator to ER case and tries to save. He is getting error message "servicenow Cannot add/remove other collaborators from list"
Forum Posts
E-signature : Create multiple E-signature task from 1 case with different documents to sign using Li
I had requirement where I need to generate different pdf /doc template for different HR Task But unable to add.
Importing an Excel/XML
Hi,I am trying to import Data into a table. The table has 4 fields, of which one field is a Reference to the table itself. When I try to import XML file through import XML functioanlity, no records are being imported. when I try to import an excel sh...
How to encrypt attachments form email client in ServiceNow
I want to encrypt files on HR Case when sending emails from email client like encryption context modules in ServiceNow.Please help on this.
HR Document Template for HR Tasks
Hi team, We have two requirements, 1. Where we have to create a HR document template at HR task level so that it can pick the dynamic data from the HR task table and a dynamic document can get presented to the assignee so that they can preview the do...
Resolved! report showing cases in my country
Afternoon all I have a requirement, with the HR Agent workspace, to allow HR agents to see tickets logged in their country, so very similar to tickets assigned to my groups. I thought I could use a condition along the lines of assigned to.country is ...
Resolved! What is the Job Profile [sn_hr_core_job_profile] table for?
I'm trying to understand what the Job Profile [sn_hr_core_job_profile] is used for within HRSD? The only real reference to it is via the HR integration staging table, I can see how Job Profile mirrors data in Job Profiles on Workday for example. Howe...
Resolved! Is there a way to unlink an HR Case from Interaction?
Sometimes an Interaction will link to an HR Case when we're working in HR Agent Workspace that we don't want it linked to. Is there a way to unlink the two if needed?
Resolved! ESC > My Requests - Missing sections for details comments attachements
HelloI have a service set as "Show case to subject person" When I open a case as SW person for NADJA in ESC I see "activity" attachments comments all this BLUE section: Then I impersonate Nadja and I do not see BLUE section at all: I checked my PDI ...
g_form.getValue("sysparm_item_guid") not working
Hi i was getting no value when using g_form.getValue("sysparm_item_guid") i have verified it using alert it is displaying empty. I have used UniqueValue() but the sys_id are different and also i have used gel it is also not working can anyone help me...
Fetch worknotes from Interaction to the new created case from the interaction
Hi , I have a requirement , that I have added worknotes to the interaction form.Once I create a new case from the interaction , I should get all the Interaction worknotes onto my newly created case worknotes field.How can I achieve this requirement ,...
I am looking for APM (Application portfolio management) study material for certification
I am looking for APM (Application portfolio management) study material for certification . can anyone help me with the dumps, material or any guidance?
How to send response automatically
Hi All,I have requirement where HR case will be created through email to case creation. Once case will be created ServiceNow send a response automatically with some message. How can we achieve this? Please explain with details.
HR Plugin activation on personal dev ?
HI Team, Is it possible to activate HR plugin on our personal developer instance. Right now I am on Istanbul and cannot find any plugins associate with HR in the list of plugins. Any suggestions are greatly appreciated.
user's approvals are not showing in To-Dos in employee service center. Is approver_user role necessary to appear in platform UI?
The user's approvals are not showing in To-Dos in employee service center portal UI but the approver got triggered and is available under HR Case form related link approver tab. Can anyone help me on the cause of this issue?
