Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR

[Pooja Gupta4]

Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR Agent workspace. 

[Rishabh13]

Please refer to this link: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/concept/using-email.html#review-draft-emails

Mark my answer helpful if correct.

Thanks,

Rishabh

[Dominik Simunek]

Email drafts are stored in "sys_email_draft" table. You can access them in the classic UI under Email Client > Email Drafts. Or you can add List into your workspace to enable users access their drafts.

[abrenes]

Hi Dominik, do you know if agents will need special access see draft emails? or they only need to add custom list for Draft emails? Thanks!

[Dominik Simunek]

Hi, they should have read access to email drafts authored by them. You can always check ACL on the table "sys_email_draft" and test it. But as I can see, user with the role "email_composer" (baseline contained by itil, and I assume same for HR agent role) can read drafts authored by them (see screenshot).

Obviously, due to that, I would recommend to add "module" or "list" named "My draft emails" with condition "Author is (dynamic) me" so that the list contains only what they can read.