Where can I find the logic causing a work note to be copied from HR task to parent HR Case

[Mimmi]

Hi All,

I've noticed that if an HR Task is getting updated with a work note, then the HR parent case is getting updated with the exact same work note.

Is this OOTB behaviour and where can I find the logic for it?

I have tried going through business rules, script includes and flows without finding the logic that's adding the journal post on the parent case.

Thanks in advance!

[Shruti · Accepted solution]

Hi

Check this business rule on HR task table "Validate Changes"

[Sandeep Rajput · Accepted solution]

@Mimmi There is an OOTB business rule Validate Changes, this OOTB BR is responsible for rolling up the worknote to the parent case.