Where can I find the logic causing a work note to be copied from HR task to parent HR Case

[Mimmi]

Hi All,

I've noticed that if an HR Task is getting updated with a work note, then the HR parent case is getting updated with the exact same work note.

Is this OOTB behaviour and where can I find the logic for it?

I have tried going through business rules, script includes and flows without finding the logic that's adding the journal post on the parent case.

Thanks in advance!

[Shruti · Accepted solution]

Hi

Check this business rule on HR task table "Validate Changes"

[Shruti · Accepted solution]

Hi

Check this business rule on HR task table "Validate Changes"

[Mimmi]

Thank you Shruti!

[Ankur Bawiskar]

@Mimmi 

you should search for after update business rule on HR Task

OR

you can also search for flow in flow designer

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhimashankar H]

Hi @Mimmi ,

I think this will be in before business rule on that table, and the condition might be where child is not empty. 

You can go throw the all the business rules on that table mostly before BR.

Thanks,
Bhimashankar H

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