Where is the activity log for the Emails Sent/Received are stored?

[Vitor Fontinha]

Out of curiosity. If we would like to move an email reference (Activity Formatter) to another record, where could we find the reference of the Email Sent that appears in the Activity formatter log of the HR Case?
Even if we change the reference of the record ("instance" & "target_table") in the "sys_email", the email log still appears in the Activity log of the HR Case.

[Community Alums]

Hi @Vitor Fontinha ,

Ideally, all the sent/received emails should be stored in "sys_email" table, or you can navigate to System Logs> Emails.

To keep a check on the prerequisites, you should do below:

1. Make sure you configure the Activity Log to include 'Sent/Received Emails' (Activity formatter )

2. Make sure Emails are sent by your instance. Only sent emails are displayed in the log.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Vitor Fontinha]

Hi Sandeep Dutta,

That's clear for us. We even scripted a transfer of the attachment from one case to another case. However, the log of the email stays in the previous case.

Do you know how to log for the activity log can also be moved?

Thank you,

Vítor

[Community Alums]

Hi @Vitor Fontinha ,

Unfortunately ,It won't happen OOTB.

You will have to tweak in the script which you mentioned for transfer of attachment or you can create another BR something like this code in this thread : https://community.servicenow.com/community?id=community_question&sys_id=aa3e1100db37a700e0e80b55ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Elizabeth Johns]

To find the email in Past Activity, click the Activity tab. To open the email's task record, where you can view the message and related details, click the email link.  Huddle Hyvee Login