Why for some hr cases are active false in awaiting acceptance state. What making active false
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10-07-2023 11:46 PM
For Some hr cases active is false when state is awaiting acceptance. For some hr case active true for state is awaiting acceptance. Any reason for this. When I check hr cases active false for state awaiting acceptance for those cases closed date is there but the cases still in awaiting acceptance state any help on this why it is happening like this.
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10-09-2023 11:22 PM
Hi @John1231 ,
Kindly follow my answer : https://www.servicenow.com/community/hrsd-forum/documentation-on-hr-case-awaiting-acceptance-state/m...