Wondering if anyone can explain the major differences between ServiceNow "Quick messages" and "Client email templates". We are interested to know when you might want to use one over the other? Today our company uses Quick Messages via Agent Workspa...
Hello I have to map the value to date/time field from transform map. In data source i am getting the value in the below format09/29/2020 7:39 PM. I need to add 12 hours if it is PM. I want to change this to mentioned format 09/29/2020 19:39:00. need...
Hi all , We have a document block created and a document block content created for a particular table with some filter conditions. In the HTML body we want to call a document template script.I have not used it before and hence have some doubts. We w...
Date offset quantity, Date offset type, and Date offset units are all on the HR Task table but I can't find any documentation or community posts on how they're utilized. I thought they might be able to adjust the due date on insert but it didn't chan...
Hi everyone, hope I find you well The upgrade to Vancouver brought drag and drop of attachments. The problem is that in my instance, after the upgrade, drag and drop does not work on the Portal.After I click the attachment icon it opens a window to s...
Hello together, We are currently implementing the "Granular Delegation" plugin and I've noticed that the documentation states that it is possible to select "All Notifications" and "Meeting Invites" for granular delegates.However, it seems that this s...
I would love to get help.I'm trying to set up a home page depends by groups in UI BUILDER.For example, if I am a group member from specific group like IT, I will see a certain page that I have built.I tried to enter a condition in the field found in ...
Random question -- can I have a non-Global parent update set, if my update sets are in different scopes? For example:Update Set 1 in HR Core scopeUpdate Set 2 in Employee Center Core scope Can update set 2 be a child of update set 1, or does a third ...
Hey SN Comm Team, We are noticing that it seems the notification is not being sent to the author, when it is not the original author. We have the notification KM: Article Expiry Warning using the event kb.article.expiry.warning. We have the scheduled...
Issue context:[UTAH] I created from scratch Lifecycle Event to manage some process in organization. Everything looks as expected in Manage Lifecycle Event record of Platform UI. I set up also HRSD Playbook to make my process (Lifecycle Event) availab...
We are training our users to search for duplicates when creating knowledge, and also on providing feedback on an article if it is a duplicate, but how can admins manage duplicate content when not caught by our end users? Spot check obviously, but is ...
Hello -1. Has anyone done integration work with PeopleSoft to ServiceNow and if so, could you share some examples of how you're using this?2. Has anyone done bi-directional integration (where records can be changed and updated through both ends and r...
Hello,We are looking for some standard or recommended descriptions/definitions for the following states: RequestedAssignedPendingClosed Incomplete Is there a resource available with descriptions of the different case states? I found some descriptions...
I want to know whether there is any way to make multiple fields readonly together without using Client Script.
Hello Everyone,How "Employee Relations Case"(sn_hr_er_case) is different from legacy "HR Employee Relations Case"( sn_hr_core_case_relations). How can be transfer Hr services , Hr templates , Data from HR Employee Relations Case to Employee Relations...