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Resolved! Document Template translate choice values based Subject Person language

Hi all,  We've created document block content that is dynamically displayed based on the Subject person's language. Unfortunately, when the document is previewed or generated, the HTML variable choice values are translated based on the current HR age...

Screenshot 2024-03-20 092304.png
Community Alums by Community Alums •  
  • 1375 Views
  • 1 replies
  • 1 helpfuls

Rest Message Error in HTTP Post Method

Dear Friends, We are trying to test the connection from ServiceNow DEV instance to End Point below.End Point: https://xx-xxxx-api/api/qs/oa2/v1/login/ I am able to connect from Postman to End Point successfully with Status 200 OK.Getting the Access T...

Ravi Kand by • Tera Contributor
  • 3105 Views
  • 12 replies
  • 0 helpfuls

Resolved! HR Cases

What is the role i should be giving to fulfiller groups that will be working HR cases?

samadam by • Mega Sage
  • 3051 Views
  • 4 replies
  • 3 helpfuls

Agent Workspace Notification

Hi Team, How we can configure workspace notification ? i.e As an Agent, I want to receive notifications within the Workspace, So that I can keep all my work within the Workspace view. Thanks,Manal Aquil

Manal  AQUIL by • Tera Contributor
  • 946 Views
  • 1 replies
  • 0 helpfuls

How to change header search bar location

We recently upgraded our portal and the search bar shifted to the right in the header. Where do I go to move the header location to align with the left side of the screen? 

cwillard by • Tera Expert
  • 1734 Views
  • 3 replies
  • 6 helpfuls

Resolved! Get choice Sys ID

Hi everyone, I want to get the sys_id of a choice in a select box type variable and compare it to the value set on a property, and if it's equal it makes some fields mandatory and visible. I have a catalog client script and a script include but it's ...

rafas_2703 by • Tera Guru
  • 2097 Views
  • 2 replies
  • 1 helpfuls

Sort the values for a reference field in alphabetical order

Hi,I am having a field called case reason in HR Cases table which is reference to a custom table 'u_case_reason'. I want the values of the case reason should be sorted in alphabetical order both in record producer and case form for all users. I tried...

How to add a new List in HR Agent Worksapce?

How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.   

Amy13 by • Tera Contributor
  • 2219 Views
  • 4 replies
  • 1 helpfuls

Resolved! Original Value on HR case Description

Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in  user value as well next to the variable as orginal value I'm aware this is populating from ...

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