Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
Hello Everyone, Today on our ServiceNow HR platform, we have multiple surveys - CSAT and NPS- designed to gather feedback from end users. Other than ratings, survey respondents can also put in comments to explain their feedback.As the number of comme...
Hello Team, We have created a separate group and added import_admin, import_scheduler roles to the group.But when they try to access the below-mentioned groups, the following error is displayed to the user:. Can you please help me to fix this issue?
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
Dear all, The Catalog Items in HR Service catalog in Employee Service Center have suddenly disappeared for the non-admin users. One of the last updates that was done is: Exporting a catalog item as an xml, deleting the delivery_plan id in the xml a...
How ReadOnly group can see email in Activity log? I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.
Good day! Any help with HRSD - managing enhancements and operations and maintenance (O&M) tasks as incidents to a more structured approach. What is a good approach to processes for requesting enhancements and incidents separately. Thank you!
Hi All,I updated new hint text for 'Wait for' field by using the label. but still, it is showing previous hint text only. Can anyone help me on this?
We are not able to see the Out Of Hours message for chat queue, Instead it is routing to agent in Non-working hours.
How to calculate the (expected end date - 1 calendar days) in service now and provide the code for it?
Hi Everyone,I have a dropdown field called Onboarding discrepancies but thisI have created this field “Onboarding discrepancies“ in generic look up table and getting this through reference qualifier and I having the script include to get HR profiles...
Hi @Mark Roethof and all. As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to...
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...
