I created an Onboarding process that will allow Field Service supervisors to onboard technicians. I tried to run a test on the lifecycle event to see if activity sets that I created thus far would work. A lifecycle events case was created and the a...
How to create one notification with two body by triggering an event using email script and give me one example?
When you have a tab open on a IMS that is Active, if you try to close tab (by clicking on the small "x" next to the interaction number) you need to have a pop up message telling you: Closing the chat will not end the chat if it is still active. Pleas...
I think the servicenow version is going to change in feb, Can you tell me the best time to take the exam for Vancouver version? Also, specify the last date to take the exam for the particular version.
Hi All,Can someone please help me on the below query.On Record producer i have variable as like below1. what do you want enquiry about a. surob. adopIf we select any of this option(suro or adopt) and below 3 checkboxes variables will appear .I want...
hello all.in HR Agent workspace, i needed to add ability to use printer friendly version. this is done by workspace client script, and works as expected:function onClick(g_form) { var url = '/' + g_form.getTableName() + '.do?sys_id=' + ...
Can you please explain the Best practices for :-1. LifeCycle Event (HRSD)2. HRSD3. Service Portal4. Flow Designer5. Update Set and some other things.
Hello,I have 2 questions I could use some help with. 1. What is the recommended approach to define an order to how the Interview Question Templates appear in the Interview Questions list when on the Interview Record? I do not see an "Order" field and...
Hi, hope you can help me. I've read through this article: HR Case list-view - how the HR "SLA" column is updated - Support and Troubleshooting (servicenow.com) and I'm aware of the Business Rules that govern the HR Case SLA field behavior and it all ...
Hi all, We have integarated MS teams in our project. In MS chat VA is working as expected but after a case has been created using Teams VA there is a UI button available on chat GO TO HR CASE..this Ui is taking us to the OOTB portal which it shoudlno...
Hi All, We would like to duplicate the List View we have in native view into Agent Workspace. However, when navigating to the HR Task---Assigned to Me, then Configure-->List View, we do not have the option to add to Agent Workspace. How do we add to...
HiAccording to the docs, when you create an ACL with the UI Page name and appropriate role, system grants access to the UI Page.In my case, I created ACL with a role to enable editing HR Templates when user clicks on "Switch to New UI". However, this...
Why the emails are not triggering only when the check box is checked for inserted and condition is mentioned as raised by employee but if we check the both inserted and updated then the notification is triggering may i know the reason?
Hi there, I have field last day at work on the variable on lifecycle case table. If anyone update the variable then I want the last day at work field to be updated and highlighted on the form. How do I do that?
We are looking to send an approval email daily until the case has been approved or rejected. I'm not sure how to approach this or where to configure this email so that it sends until the 'state' has been changed to approved or rejected. Thanks!
