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g_form.getValue("sysparm_item_guid") not working

Hi i was getting no value when using g_form.getValue("sysparm_item_guid") i have verified it using alert it is displaying empty. I have used UniqueValue() but the sys_id are different and also i have used gel it is also not working can anyone help me...

Community Alums by Community Alums  
  • 675 Views
  • 8 replies
  • 0 helpfuls

Fetch worknotes from Interaction to the new created case from the interaction

Hi , I have a requirement , that I have added worknotes to the interaction form.Once I create a new case from the interaction , I should get all the Interaction worknotes onto my newly created case worknotes field.How can I achieve this requirement ,...

Community Alums by Community Alums  
  • 271 Views
  • 1 replies
  • 0 helpfuls

How to send response automatically

Hi All,I have requirement where HR case will be created through email to case creation. Once case will be created ServiceNow send a response automatically with some message. How can we achieve this? Please explain with details. 

HR Plugin activation on personal dev ?

HI Team, Is it possible to activate HR plugin on our personal developer instance. Right now I am on Istanbul and cannot find any plugins associate with HR in the list of plugins. Any suggestions are greatly appreciated.

Help on Leave of absence conept

Hello All, As we know we have 2 things when it comes to leave in HR module 1)leave of absence and 2) Parental leave. I want to know if the employee is applying for leave of absence reason like casual leave etc then how can we show on HR profile of re...

Nivedita by Mega Expert
  • 1559 Views
  • 4 replies
  • 0 helpfuls

Catalog client script not working

Hi i have 2 fields in record producer form which is 1.personal information type(choice field) 2.personal information change type(choice field), we have a condition to show the label on form as belowif personal information type= "other" and personal i...

sri vijaya by Tera Contributor
  • 340 Views
  • 2 replies
  • 0 helpfuls

Checklist for HR service migration from one instance to other

When it comes to move the Checklist from one instance to another, we often try to move them 1. via update set2. extract xml of checklist. But after some time we find that they both approach is not helpful in this case.Here the solution to move it.con...

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sanket16 by Giga Guru
  • 1024 Views
  • 1 replies
  • 6 helpfuls

Resolved! In HR case if we attach something in hr task it is copy in the HR case

User creates a HR case and creates a HR task and attach something to the HR task whenever the HR case status changed to closed then attachment will copy to the HR case as well.What it is attach in the task, must be only there and not in the parent ca...

surya9 by Tera Contributor
  • 549 Views
  • 1 replies
  • 0 helpfuls

Error on HR Talent Management Case

Is anyone aware of this type of ERROR - Illegal access to package_private script include MARS_RPhrUtil: caller not in scope sn_hr_coreAny help would be greatly appreciated.Thanks,Puja 

puja kumari by Tera Contributor
  • 385 Views
  • 5 replies
  • 0 helpfuls

HR Leave Of Absence

One of our HR Teams is looking to use ServiceNow to track Leaves of Absence.  Some of the requirements provided to me look to already exist within the HR Total Rewards COE.  I can also see a module at HR Administration > Leaves of Absence, which look...

kevinthury by Tera Guru
  • 5329 Views
  • 7 replies
  • 1 helpfuls

Create HR Case from Interaction

We have from OOB the Create HR Case in the Interaction record. But when clicking on it and saving the case, it doesn't get associated with the initial interaction (no record in the Interactions related list). I have compared the Action Assignement in...

kroot by Tera Contributor
  • 648 Views
  • 1 replies
  • 0 helpfuls