Why I can't see the Inbox in HR Agent Workspace?

andresgo
Tera Contributor

‎11-07-2024 07:57 AM

This is how I currently see the HR Agent Workspace. Why I can't see the Inbox if AWA Queue is already configured?

 

andresgo_0-1730995022294.png

 

0 Helpfuls
  • 760 Views
6 REPLIES 6

andresgo
Tera Contributor
In response to Courtney Yurt_

‎11-26-2024 07:55 PM

The inbox component was not OOB. We had to find the ux_component toolbar and revert it back to the OOB. This made for the Inbox feature to show up. 🙂

Courtney Yurt_
Tera Contributor
In response to andresgo

‎11-27-2024 05:24 AM

Interesting! We had a different issue as the toolbar did have the inbox indicator. Turns out we didn't have Agent Chat installed so that resolved the issue.