Why multiple notifications are getting triggered at a time?

[MUDIGOLAM BHANU]

Hi 

i'm facing a issue with twice trigger notifications.

1. When i added a new comments on HR Case notification trigger a twice from same template.

2. When the approval & reject request notifications also same issue triggering twice.

we have updated comments at once only.

Let me know the root cause of it, Thanks in advance!,.

Thanks,

BhanuPrakash.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

from when did it start happening?

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[MUDIGOLAM BHANU]

Hi @Ankur Bawiskar 

Thanks for the response!,..

It will be happening in recent times only. I have check the configuration everything looks good only not sure why it triggering a twice.  

send to event creator checkbox also enabled. even it will behaves same.

that notification conditions additional comments changes & service is this like wise i have given. notification runs only record gets update (checkbox checkin).

Thanks,

BhanuPrakash.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

sorry but we don't have access to your instance and can't debug further.

You will have to identify the root cause

check how the notifications are configured to trigger? if the record is getting satisfied with that notification condition multiple times then it will send multiple emails

If my response helped please mark it correct and close the thread so that it benefits future readers.