Work Notes/additional Comments are not coming with original creator name in transferred HR case.
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11-29-2023 06:08 AM
Hi Team,
After transferring the HR case, work notes & additional comments are not showing the original creator's name. instead, the name of the person who transferred the case appearing.
I want the original creator's name in work notes under transferred HR case, any solution would be helpful!
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11-29-2023 06:24 AM
Hi @DivyaYadav18 ,
That's by design , you won't get original creator's name in work notes under transferred HR case.
There are 2 types of HR case transfer methods:
Reclassify |
Standard |
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11-29-2023 07:51 AM
Hi @Community Alums
Thanks for your response!
I'm aware that's it's by design, but we want to get original creator's name in work notes under transferred HR case.
Is there any possibility to achieve the same?
Regards,
Divya