This is the first in a series of blogs highlighting FREE resources and tools all available to you on the Customer Success Center. In this edition we look at the Now Value Methodology, and how it can help you and your organization digitally transform with confidence.
Across industries, digital transformation is more than a catchphrase. For many companies, it is a critical priority. Digital transformation has the power to truly improve consumer and business experiences. However, this journey can be confusing, and risks such as cybersecurity and compliance add to the complexity. In order to succeed as organizations and IT departments move on this path to digital solutions, it is essential to follow a carefully developed road map along the way.
Successful digital transformation requires more than a strategy. It happens when great vision and execution come together across your organization and transformation journey. To guide your organization along, ServiceNow has developed our Now Value methodology. From vision to value, the Now Value methodology is designed to help you achieve exceptional outcomes with ServiceNow. To accelerate your success, Now Value mobilizes expertise across organization functions, industries, and our partner ecosystem—all refined from insights gained from thousands of successful ServiceNow engagements.
Now Value structures and applies the full expertise of the ServiceNow ecosystem to drive a fast and successful digital transformation. The methodology can be broken down into four phases: Envision, Create, Validate, and Champion.
Envision
The first step of the process is to define your organization’s digital transformation vision. Determine your potential to digitally change how work gets done, then build your road map to turn this potential into real value today. Identify how digital experiences and workflows can help your organization innovate and achieve your goals, then set benchmarks targeted at your desired outcomes. At ServiceNow, we draw on our insights from thousands of successful projects to advise you on your roadmap and implementation strategy, focusing on reducing risk and accelerating time to value.
Create
The next step of the journey is to turn your road map into exceptional outcomes by creating great experiences with the Now Platform. The Now Platform has the power to drive digital innovation, increase business agility, and unlock productivity through native mobile experiences, artificial intelligence, predictive analytics and more. Guided each step of the way by proven best practices and the right expertise, ServiceNow can help you implement your solution focused on achieving your desired outcomes. With our customer success practices and programs, we enable you with the skills and organizational effectiveness to achieve enduring success and value.
Validate
Next, it’s time to measure your progress. It’s important to measure and benchmark your digital transformation progress to uncover not only where you are, but where you can go to create, preserve, and reclaim value. With valuable insights gained here, you can improve your process and strengthen your digital transformation outcomes. Make the decisions that move you forward, empowered by expertise that helps you keep your stakeholders strategically aligned and well-informed. Promote and enhance a culture of insight-driven decision making with the help of ServiceNow’s value management practices and guidance.
Champion
Finally, champion your organization’s success! Tell your transformation story, helping you communicate your success and accelerate and expand your digital change. Together, ServiceNow can help you tell the story of how you turned your digital transformation vision into real outcomes and value. We enable you to use your value story to expand your digital vision and advance your organization. Through the power of community, we help you build leadership in your industry as a digital innovator.
What others are saying
“I’m impressed by the Now Value Methodology—with the ease of navigation and the order of the topics, it just makes sense!” - Patti Hill, Technology Architect Delivery Manager, Accenture
“The Now Value methodology helps me find the information I need faster so I can get up to speed on the latest recommended practices.” - Ryan Yee, Senior Program Manager, Microsoft
"With the Now Value resources, we went live in 11 weeks with a team of four people!" - Trish Johnson, Sr. Manager, Service Technologies, Becton Dickinson
Let’s create exceptional outcomes together. To learn more about Now Value or to start using the methodology today, visit the Customer Success Center.
Read part 2: Unlock value across your organization
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